Customer Service Representative Position Available In Charleston, South Carolina

Description We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Charleston, South Carolina. In this role, you will be the first point of contact for customers, ensuring their needs are addressed effectively and with attention to detail. This position requires strong multitasking abilities and a commitment to delivering exceptional service. Previous dispatching experience preferred.

Responsibilities:

• Handle incoming calls on a multi-line phone system, ensuring clear and courteous communication.
• Dispatch service requests promptly and efficiently to the appropriate personnel.
• Provide accurate and timely resolutions to customer inquiries and issues.
• Maintain organized and up-to-date customer files and records.
• Perform data entry tasks with precision to support service operations.
• Direct phone calls to the appropriate department or team members.
• Deliver excellent customer support while adhering to company protocols.
• Monitor and prioritize service requests to ensure timely responses.
• Exhibit attentive phone etiquette in all interactions.
• Collaborate with team members to improve customer service processes. Requirements
• Proven experience in customer service roles, preferably with dispatching responsibilities.
• Proficiency in handling multi-line phone systems.
• Strong communication skills and the ability to resolve customer issues effectively.
• Familiarity with data entry tasks and maintaining organized records.
• Demonstrated ability to work in a fast-paced environment and manage multiple tasks.
• Adherence to phone etiquette standards and a focus on precision.
• Detail-oriented with excellent organizational skills.
• Ability to collaborate with team members and contribute to a positive work environment.

TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .