Customer Service Representative Position Available In Charleston, South Carolina

Customer Service Representative 5 Guys Transportation

• 2.0 Charleston, SC Job Details Full-time $17 an hour 1 day ago Benefits Paid time off Work from home Qualifications Customer service Call center Dispatching Data entry Phone etiquette Hotel experience Entry level Full Job Description
• Remote AFTER training, Training in person 4-6 weeks
• You MUST be in the Charleston/Summerville Area to be considered for this position however once trained you can move to Indonesia if you wish. Customer Service Reservations Agent scheduler
• Training is

IN PERSON

daily in Summerville for 4-6 weeks. Work from home AFTER training. $17/hr We are hiring for the following schedule 1) Full time 11:00AM

• 7:00 PM Monday OFF Tuesday 10:00AM
• 6:00 PM Wednesday 9:00AM
• 5:00 PM Thurs 10:00AM
• 6:00 PM Friday OFF Saturday 9:00AM
• 5:00 PM Sunday Training will be Monday-Friday 9a-5pm for approximately 4-6 weeks Answer incoming phone, texts, or emails from customers requesting transportation to or from the Kansas City Airport.

Send quotes by email and text with pricing, and confirm passengers bookings for the following day. Provide quotes using our pricing software to customers on the phone. Enter customer information into the booking platform accurately according to our procedure by verifying there is availability on the schedule. Call passengers the day before to verify their trip details have not changed Schedule trips more than 24 hours out based on availability. No need to schedule trips less than 24 hours as we have a dedicated dispatcher on duty 24/7 Must have customer service phone experience and be upbeat and professional to customers and staff You must be familiar with google maps but will train you to our proficiency level MUST be able to work with at least 2 screens and 5-10 tabs Hotel reservations experience, rental car booking, scheduling or other high volume call center or booking/dispatching experience is preferred, however the right person will adapt and learn our process. A professional and positive phone presence is a MUST! We use multiple screens and multiple tabs and switch between online cloud based booking software and google maps and flight tracking sites to verify customers bookings. The right person will have worked in a high volume call environment and or dealt with many different customers and personalities in a respectful and compassionate manner. Must have quiet dedicated work space. The dining room table or coffee table is not acceptable. Must be able to show internet speeds sufficient for remote work. You will train in person in Summerville before working from home.

Job Type:

Full-time Pay:

$17.00 per hour

Benefits:

Paid time off

Shift:

8 hour shift Evening shift

Work Location:

Hybrid remote in Charleston, SC