Customer Service Representative Position Available In Charleston, South Carolina

Customer Service Representative
North Charleston, SC, USA Req #3354 Friday, March 14, 2025 SUMMARY Responsible for providing a wide variety of support services, including the development of valuable leads for insurance and insurance related products, and to promote thepany’s product portfolio via the telephone and internet to support the organization to increasepany revenue and profit.

ESSENTIAL DUTIES AND RESPONSIBILITIES

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Customer Service:

Place and receive outbound and inbound calls related to the development of insurance leads. Promote thepany’s product portfolio and provide service assistance to consumers; Respond to consumer inquiries through calls both inbound and outbound as well as internet inquiries. Deliver prepared scripts to prospects and leads with the intent of delivering a qualified prospect or lead to a Licensed Agent. Communicate with consumers regularly regarding rate changes, new product offerings, additional product information, and new policy issuance. Monitorpliance with program reporting rules and service requirements. Update and maintain proprietary Lead Advantage System in accordance with policies and procedures. Document each and every consumer contact with detailed notes; •

Special Projects:

Work collaboratively with fellow staff to advance the values and mission of the organization and Senior Market Sales by serving on relevant internal and externalmittees; Assists with special projects/assignments as requested by members of management; • Performs other duties as assigned by management.

QUALIFICATIONS EDUCATION / EXPERIENCE

High School Diploma or GED Bachelor’s Degree in marketing or a related field One (1) or more years Customer Service experience Customer service or call center experience Strong verbal and written proficiencies of the English language bilingual (Spanish and English) SKILLS Working knowledge of insurance services industries Knowledge of the general industry procedures, practices and terminology Skill in working effectively with inbound and outbound callers/customers Skill in negotiating and problem solving to resolve internal and external conflicts Skill in the use of office equipment includingputer, fax, printer, telephone system, etc. Skill in the use of time management and organization skills Skill in maintaining effective working relationships with all customers, employees and the general public Proficientputer skills (Microsoft/Word, Excel, PowerPoint, Adobe Acrobat, MS Outlook software preferred) Ability tomunicate effectively, both orally and in writing, in a constructive manner Ability to approach andmunicate with a wide range of personalities in a professional and courteous manner Ability to be patient under frustrating circumstances and demonstrate controlled emotional affect in difficult situations Ability to engage in effective interpersonal interaction, verbalmunication and writtenmunication Ability to persuade Ability to maintain a high level of organization and attention to detail while remaining flexible and responsive when faced with multiple urgent requests Ability to maintain allpany policies, including all confidentiality and safety policies Ability to actively contribute to team effort Ability to work independently, exercise independent judgment, make and execute decisions Ability to be a self starter, motivated and aplish goals and tasks within a given time frame #LI-DD1 Other details
Pay Type Hourly Min Hiring Rate $19.00 Max Hiring Rate $22.00