Customer Service Representative Position Available In Charleston, South Carolina

Customer Service Representative Camfil USA Inc. Washington, NC Customer Service Representative Washington, NC SUMMARY Coordinates customer service activities between Rep and or Customer for Containment Products, Hoods, and HVAC Carbon products by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following. Other duties may be assigned. Ensure that customers are handled courteously and promptly. Responsible for customer purchase orders and associated paperwork to be entered into Mac Pac accurately, and a project file is created and passed on to Engineering on a timely basis. Enter any changes to an existing purchase order from a customer or rep into Mac Pac and see that the project file is updated accordingly. Works with sales reps in coordinating customer information and product details by providing literature, basic technical, and product information as required. Process requests for new customer additions and coordinate with the Corporate Credit department. Process requests for new part numbers as required. Work with customers on issues, concerns, or problems they may have. Keep the Customer Service Supervisor aware of any credits to be issued and/or back charges that may be imminent. Maintain Customer Quote Log. Manage the Request for Quote email.

AREAS OF RESPONSIBILITY

: -RGA/CRS, Coordination, Taxes, Invoicing, Milestones, Special Projects, Ship Date Questions, – Expediting, Field Services Containment, Pharma, Project Setup, Customer Setup, Invoicing, Expediting HVAC, Ship Date Changes, Pharma, Reports, Expediting, Molecular Reports, Sales-WA Email, Quote Files Generation, Quote Log, Filing, Ship Date Questions Scanning, File Management, Shredding, Sales-WA Email, HVAC, Molecular Order Entry, Order Processing Entry

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or

EXPERIENCE

Two-year certificate from college or university or two to four years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Must have above average reading comprehension, writing and oral communication skills. Ability to read, analyze and interpret general business periodicals, journals, technical procedures, and governmental regulations.

MATHEMATICAL SKILLS

Technical math required.

REASONING ABILITY

Must have strong reasoning ability. Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Must be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

: The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit and occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT

While performing the duties of this job, the employee is exposed to both warehouse and office surroundings.

EEO STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.