Customer Service Representative Position Available In Charleston, South Carolina

Description We are looking for a skilled Customer Service Representative to join our team in North Charleston, South Carolina. This Contract-to-Permanent position will allow you to showcase your communication skills and ability to handle customer inquiries efficiently. If you thrive in a fast-paced environment and enjoy ensuring customer satisfaction, we would love to hear from you.

Responsibilities:

• Respond promptly to inbound customer calls and inquiries, providing accurate information and resolving issues.
• Manage outbound calls to follow up on customer requests or appointments.
• Process customer orders and input data accurately into company systems.
• Schedule appointments and coordinate with service teams to ensure timely delivery.
• Handle email correspondence with customers, addressing concerns and providing updates.
• Utilize Microsoft Excel and Word to create reports and maintain documentation.
• Dispatch technicians to customer locations, ensuring proper communication and scheduling.
• Maintain a meticulous demeanor while effectively handling challenging situations.
• Support team members in achieving customer service goals and meeting deadlines. Requirements
• Proven experience in a call center or customer service role.
• Strong proficiency in Microsoft Excel and Word.
• Ability to handle inbound and outbound calls effectively.
• Familiarity with data entry and order processing systems.
• Experience scheduling appointments and dispatching technicians.
• Knowledge of ServiceTitan or similar service management software is a plus.
• Excellent written and verbal communication skills.
• Ability to multitask and work in a fast-paced environment.

TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .