Customer Service Representative (Remote) Position Available In Charleston, South Carolina

Customer Service Representative (Remote) Wireless Clique Cell Phone Repair Charleston, SC 29414 • Hybrid work Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is essential in providing exceptional service to our clients and ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle inquiries and resolve issues effectively. Duties Respond to customer inquiries via phone, email, and chat in a timely manner. Provide accurate information about products and services while maintaining a high level of customer satisfaction. Handle outbound calling for follow-ups and customer feedback collection. Perform data entry tasks to maintain accurate client records and documentation. Utilize office software and computerized systems to track interactions and manage client accounts. Assist with resolving customer complaints by identifying the issue and providing appropriate solutions. Maintain phone etiquette while communicating with clients, ensuring a positive experience. Collaborate with team members to improve processes and enhance client services. Qualifications Proficiency in English; bilingual candidates are highly desirable. Previous experience in a call center or customer service environment is preferred. Strong computer skills, including familiarity with office software applications. Excellent phone etiquette and communication skills, both verbal and written. Ability to manage multiple tasks efficiently while maintaining attention to detail. A proactive approach to problem-solving with strong interpersonal skills. Experience in outbound calling is a plus but not required. Join our team today and contribute to delivering outstanding service that makes a difference!

Job Types:

Full-time, Part-time, Contract Pay:

$17.00 – $25.00 per hour Expected hours: 15 – 40 per week

Benefits:

Flexible schedule On-the-job training Work from home

Shift:

Day shift Evening shift Morning shift Night shift Ability to

Commute:

Charleston, SC 29414 (Preferred) Ability to

Relocate:

Charleston, SC 29414: Relocate before starting work (Preferred)

Work Location:

Hybrid remote in Charleston, SC 29414