Intermodal Customer Service Representative – Full Time Position Available In Charleston, South Carolina

Intermodal Customer Service Representative – Full Time Forward Air – 3.0 North Charleston, SC Job Details Full-time $45,000 – $50,000 a year 2 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance 401(k) matching Qualifications Microsoft Powerpoint Bilingual Microsoft Word Microsoft Excel Operating systems Microsoft Outlook Customer service English Microsoft Office High school diploma or GED Data entry AS400 Computer skills Customer support Multi-line phone systems 1 year Phone etiquette 2 years Communication skills Entry level Under 1 year

Full Job Description Position:

Intermodal Customer Service Representative Schedule:

Monday-Friday 8am-5pm

Compensation:

$45,000-$50,000 annually

Job Description:

The Intermodal Customer Service Representative fields external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity and professionalism to resolve customer issues via phone and email communication.

Core Duties & Responsibilities:

Answer incoming customer calls and provide detail information Notify customers daily of freight availability Data entry (domestic and international bills) Maintain a driver sign in log Maintain a cash log file Maintain files in order and as outlined in the operations procedures and policy manual Perform daily audits on all outbound shipments Arrive inbound manifest and close out outbound manifest in the AS400 Consistently monitor e-mail request and provide detail information in a timely fashion Regular and dependable attendance Prepare in-bond documentation (Smaller stations only) Acceptance of “containers” and proper documentation (Smaller stations only) Office cleanliness: vacuum and trash empty (Smaller stations only) Process dock receipt for export bookings and maintain spreadsheet (Smaller stations only) Other duties as assigned

Requirements:

Demonstrated ability to carry out assignments to their completion and meet deadlines Ability to establish and maintain effective working relationships with employees and managers Desire for a long-term career with an industry leading company Ability to present and maintain a positive corporate image in a fast paced environment Proactively establish and maintain effective working team relationships with all support departments Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc. Ability to perform general administrative duties; file, perform data entry, photocopies, etc. Ability to handle heavy work load and work well under pressure Understanding of industry documents (bill of lading, master air way bills, tsa forms, etc) High school diploma or GED equivalent Must be able to pass basic hazardous materials training

Skills:

Ideal candidate will possess a “can do” attitude with a “will do” work ethic Must have the ability to work in a fast paced environment Strong verbal and written communication skills Experience with AS400 operating systems is a plus Transportation industry knowledge and experience is a plus Computer skills, including MS Office/Excel, AS400 functions: air-bills, manifest, customer, customer service, reports, etc. Forward Air is an Equal Opportunity employer.

Job Type:

Full-time Pay:

$45,000.00 – $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance

Shift:

Day shift Ability to

Commute:

North Charleston, SC 29418 (Required)

Work Location:

In person