Order & Service Support Specialist Position Available In Charleston, South Carolina

Order & Service Support Specialist Luonto Furniture Inc Charleston, SC Job Details Full-time From $22 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Finnish Google Suite Customer service Microsoft Office Bachelor’s degree B2B Mac OS Customer support 2 years Communication skills Entry level

Full Job Description Job Posting:

Order & Service Support Specialist Location:

Charleston, SC Company Overview:

Luonto Furniture, family-owned since 1964, is known for High Quality craftsmanship and functional design. With Finnish roots and North American presence, we specialize in manufacturing, importing and distributing high-quality furniture for B2B partners across multiple industries.

Role Summary:

We’re hiring an Order & Service Support Specialist to support our customers and internal teams with post-sales service, freight issues, and order coordination. You’ll work closely with production, logistics, and quality teams to resolve concerns quickly and ensure smooth communication between departments and customers.

Key Responsibilities:

Primary contact for B2B clients regarding order issues, service questions, and product inquiries Handle product issue reports (e.g., damages, defects, missing parts) according to company guidelines Collaborate with logistics, production, and QC teams to resolve service or product-related concerns Initiate and follow up on freight claims with carriers and logistics partners Respond to order inquiries, providing clear and timely updates on lead times and details Accurately enter and manage sales orders in line with customer specifications Maintain clear records of customer service actions, resolutions, and feedback Pick and pack spare parts or marketing materials from the office as needed Support product selection and customization for customers when applicable Assist with internal projects and basic data entry tasks Participate in bi-annual trade shows in High Point, NC, and occasionally other locations Help maintain an organized, customer-friendly office environment

Qualifications:

Bachelor’s degree (preferred) Strong communication and interpersonal skills Experience in customer support, preferably in B2B or manufacturing Excellent organization and attention to detail Familiarity with logistics or supply chain processes is a plus Positive, adaptable, and team-oriented mindset Proficiency in

MacOS, Google Suite, Microsoft Office, and Odoo ERP What We Offer:

Competitive hourly pay Full-time position with long-term growth opportunities Benefits after 90 days: health, dental, vision, and 401(k) Cross-functional exposure and a dynamic work environment How to

Apply:

Please send your resume and a short cover letter explaining why you’re a strong fit for this role. Highlight any experience that aligns with Luonto’s values of functionality, sustainability, and craftsmanship.

Application Deadline:

05/15/2024 We will begin interviews as soon as qualified applicants apply and fill this role immediately upon finding the right fit.

Job Type:

Full-time Pay:

From $22.00 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Ability to

Commute:

Charleston, SC 29492 (Required) Ability to

Relocate:

Charleston, SC 29492: Relocate before starting work (Required)

Work Location:

In person