Veterinary Customer Service Representative Position Available In Charleston, South Carolina

Veterinary Customer Service Representative West Ashley Veterinary Clinic•2.5 Charleston, SC Job Details Full-time $12.35•$20.90 an hour 1 day ago Benefits AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Employee assistance program Vision insurance Life insurance Qualifications Medical collection Customer service Organizational skills Front desk Communication skills Veterinary terminology Entry level

Full Job Description About This Location:

At West Ashley Veterinary Clinic in Charleston, SC, we’ve proudly served our community since 1987, combining cutting-edge medical care with a commitment to comfort and compassion. As a Fear Free Certified Practice, we’ve designed every aspect of our hospital to reduce stress for our patients•including separate entrances and hospitalization areas for dogs and cats, gentle handling techniques, and a calm, welcoming environment. Our modern facility features seven exam rooms, two surgical suites, an ICU, and advanced imaging with digital radiography and ultrasound. We provide a full range of services including wellness and preventive care, dentistry, dermatology, surgery, senior care, diagnostics, and palliative support. With an in-house laboratory and thoughtfully designed treatment areas, we’re equipped to support a high level of care while maintaining a low-stress experience for both pets and their people. As a teammate here, you’ll be part of a collaborative practice that values communication, kindness, and professional development. Whether you’re interested in expanding your surgical skills, working with a diverse caseload, or contributing to our Fear Free culture, this is a place where your growth is supported and your voice is heard. Charleston offers a vibrant lifestyle with rich history, waterfront charm, and an unbeatable culinary scene. From historic neighborhoods and local festivals to nearby beaches and outdoor adventures, you’ll find plenty to enjoy when you’re off the clock. If you’re looking to make a meaningful impact at a forward-thinking clinic in a coastal city full of character, we’d love to meet you.

Overview:

As a Receptionist you will: Receive and place calls to clients for the purpose of scheduling. Prioritize multiple tasks in a calm, organized manner. Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc. Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments. Utilize hospital computer systems to document medical records and communicate with clients and teammates. Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures. Excellent customer service skills and an exceptional level of communication in a professional manner. Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures. Maintain a positive attitude in all interactions with clients, pets and other teammates. Demonstrate ability to show empathy toward clients and treat pets with compassion and respect. Responsibilities /

Qualifications:

Utilizing standard office/business equipment. Knowledge of veterinary medical terminology and procedures. Flexible schedule including some weekend and holiday shifts. Experience with veterinary software is preferred. Ability to work independently on assigned tasks as well as to accept direction on given assignments. Possession of organizational skills. Critical thinking•Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Benefits:

Pay range of $12.35•20.90/hour based on experience Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Short Term Disability Paid Time Off (Vacation & Public Holidays)•for eligible positions only SVP offers educational assistance for qualified teammates to enroll in

AVMA-CVTEA

accredited veterinary technician programs Teladoc•FREE doctor access 24/7 Discounted Veterinary Care EAP (Employee Assistance Program) A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people! Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of “Fastest Growing Companies in America” (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal’s “FastTrack 30” of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).