CSR – Customer Service Representative Position Available In Chester, South Carolina

CSR – Customer Service Representative Classic Metals, Inc. 2656 Lancaster Hwy, Chester, SC 29706 Job Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your primary responsibilities will include addressing customer inquiries, resolving issues, and ensuring a positive experience for all clients. The ideal candidate will possess strong communication skills and a passion for helping others. Responsibilities Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Assist customers with product information, order status, and any issues they may encounter. Handle outbound calls to follow up on customer inquiries or to promote services. Maintain accurate records of customer interactions and transactions in our computerized system. Provide support in cash handling processes when necessary. Collaborate with team members to improve service delivery and client satisfaction. Uphold company policies and procedures while delivering excellent client services. Skills Proficiency in using office software and computerized systems for data entry and record keeping. Previous experience in a office environment is preferred but not required. Strong sales skills with the ability to promote products or services effectively. Excellent phone etiquette and communication skills in English & Spanish a plus. Ability to type efficiently while engaging with customers. Experience in client services with a focus on building relationships. Cash handling experience is an asset. Join us as we strive to provide outstanding service to our customers while fostering a supportive work environment. We look forward to welcoming you to our team!

Job Type:

Full-time Pay:

$18.00 – $25.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Vision insurance

Shift:

Day shift

Work Location:

In person