Customer Service Representative II Position Available In Colleton, South Carolina
Tallo's Job Summary: The Customer Service Representative II role in Walterboro, SC involves managing customer accounts and new service applications for internet, landlines, security, TV, and wireless services. Responsibilities include handling billing, assisting sales teams, and collaborating with various departments. Ideal candidates possess a high school diploma or equivalent with two to four years of relevant experience in telecommunications.
Job Description
Customer Service Representative
II 3.8 3.8
out of 5 stars Walterboro, SC 29488
General Summary:
The CSR II is responsible for establishing and maintaining all records and information pertinent to customer accounts and handles all new service applications.
Essential Job Functions:
Handle all processes for new service applications including internet, landlines, security, TV, and wireless services; Handle billing on all security orders and commercial accounts Assist the Sales Team with order entry and questions as they arise; Assist the Central Office personnel in the processing of specific orders or issues for special circuits, trunks, PRIs and VOIPs; Assist Installation and Repair Technicians with order maintenance and installation issues; Create labor report, cleanup projects, update yearly phone directory and maintain changes to databases related to customers’ accounts; Provide information on company services and other requests; Perform other duties, as assigned by
Customer Service Manager Education and Experience:
High school or equivalent; two to four years of telecommunications or comparable experience. Commercial experience is desirable
