CUSTOMER SERVICE SPECIALIST Position Available In Dorchester, South Carolina

CUSTOMER SERVICE SPECIALIST

Dorchester County – 3.8 Summerville, SC Job Details Full-time $40,131.06 – $44,144.17 a year 2 days ago Qualifications 1 year Entry level Full Job Description JOB The purpose of this class is to act as a liaison between customers and organization; and assist with complaints, orders, errors, account questions, billings, cancelations and other queries.

EXAMPLE OF DUTIES ESSENTIAL JOB FUNCTIONS

• Responds to customer inquiries via the telephone, email or in person; requires extensive knowledge of billing policies and procedures.
• Reviews account data to determine the proper action to take regarding a customer’s request for new service. Analyzes customer accounts to determine the proper action to take on a customer’s request for a technician visit.
• Negotiates payment of bad debt amounts prior to starting service or reconnecting accounts.
• Takes payment information and other pertinent information such as addresses and phone numbers.
• Analyzes various reports to verify accuracy and modify the information as needed to ensure proper billing.
• Utilizes computer technology to handle high call volumes.
• Collects fines, fees and payments; issues receipts; and maintains/balances cash drawer.
• Reviews related reports received monthly from outside organizations; verifies accuracy of current addresses; and initiates service at an address if necessary.
• Prepares, processes, copies, indexes, files, transmits and/or maintains various departmental documents.
• Audits and ensures the security and confidentiality of files as appropriate.
• Maintains office inventory levels such as paper, pens, toner, etc.
• Receives interoffice mail and faxes to distribute to the appropriate personnel.
• Accepts and reviews applications for water and/or sewer service for completeness and accuracy.
• Performs other related job duties as assigned.