Customer Success Associate Position Available In Dorchester, South Carolina

Customer Success Associate
Summerville, SC 29483

Job Function:

Customer Service

Job Number:

406697
Job Description
Johnson Service Group, a nationally recognized professional recruiting firm is actively seeking an onsite Customer Success Associate in Summerville, SC.

Summary:

The Customer Success Associate will correspond directly with customers, operations, and vendors regarding order management and any issues that occur with those orders.

Responsibilities:

Respond to all in-bound customer correspondence (written and verbal) in a knowledgeable and professional manner.
Take ownership of vendor interactions including quotes, order management, invoicing, product and service issue resolution.
Provide timely support to the sales and operations teams with basic reporting data. Maintain an open line of communication with other offices to ensure customer satisfaction.

Qualifications:

At least two years of relevant customer service experience
Proficient in MS Office, including Excel, Word, PowerPoint and Outlook.
Any prior ERP or Salesforce experience is advantageous Strong organization and communication skills.
Self-motivated and able to work effectively as part of a team.
Comfortable working in a fast paced environment

Additional Information:

Hours:

Mon – Fri, 8:00am – 5:00pm
Highly competitive benefits with minimal out of pocket expenses
•JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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