Customer Support Specialist Position Available In Dorchester, South Carolina

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Customer Support Specialist
Posted 24-Apr-2025 (EST)
Summerville, SC, USA
21 per hour
Hourly
Full Time
Opportunity to enroll in group plan coverages, 1st of the month following 30 days, to include: Comprehensive Medical Insurance, Teladoc, Dental, Vision, Life and Critical Illness Insurance and Short-Term Disability. We also offer 401K, Vacation Pay, Safety Wear Allowance, and Referral Bonuses (all offered after meeting the eligibility requirements). Other Benefits include, DailyPay, Tuition assistance (scholarships and discounts), FREE Employee Assistance Program, Employee Perks and Discounts, Advancement Opportunities and Travel Opportunities.
TRIGO Global Quality Solutions is seeking a Customer Support Specialist in Summerville, SC. The pay is $21hr.
Overall Purpose
The Customer Support Specialist acts as a liaison between suppliers and end customers with services and offerings throughout the supply chain. The Customer Support Specialist also helps build and foster the relationship between the supplier, end customer, and

TRIGO HT

with high quality customer service, while maintaining the highest performance standards.
s to

Direct :

Site Manager Indirect :

Area Manager/ Director of Operations
Responsibilities
Build, manage, and foster strong positive relationships with customers (supplier and OEM) by providing the support they need related to warehousing, logistics, inspection, and other services.
Maintain the customer’s account while preserving customer confidentially.
Handle general inquiries, addressplaints, provide solutions to resolve issues as they arise.
Provide support by tracking, receiving, inventorying, and shipping customer inventory in WMS.
Maintain supplier customer inventory and records accurately.
Systematically segregate, coordinate, and manage disposition non-shippable material.
Create customer specific documents relating to unique projects and requirements.
Build and send customer specific reports.
Prepare and send Advance Ship Notices (ASN) and/or invoices to end customer, both manual and EDI.
Conduct, investigate, and reconcile cycle counts and annual physical inventory.
Monitor andmunicate supplier inventory levels and supplier delivery performance indicators.
Other duties and/or responsibilities as assigned
Job Skills & Competencies Energetic, friendly, and professional attitude
Strong interpersonal skills; written, verbal, and in a group setting.
Work well under stress and deadlines; understand how to prioritize and multitask.
General understanding of warehousing methods and shipping procedures.
Proficiency usingputerized inventory control systems and Microsoft Office Suite
Exceptionalanizational skills and ability to discern which methods and systems to use per customer requirements.
Proven record of job diligence and attendance
Managerial or Supervisory experience preferred.
Knowledge, skills, abilities Hard skills
Values & attitudes
Must be able to speak and read in English language
Goodmunications skills
Must be able to multi-task
Ability to work in a fast-paced environment
Ability to handle sensitive and confidential material
Must have reliable transportation
Global team spirit
Team player
Caring for people
Open-minded
Excellence
Reactive
Resilient to pressure
Rigorous
Customer focus
Customer oriented
Reliable & trustworthy
Flexible
Initiative
Autonomous
Innovative
Daring
Work experience
Overall rmendations
Detailed Oriented – Ability to pay attention to the details of a project or task.
Self-motivated – Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
Analytical Skills – Ability to use thinking and reasoning to solve a problem.
Energetic, friendly, and professional attitude
Education background
Overall rmendations
High school diploma or GED required
Supply chain experience preferred
Customer service experience is required.
About TRIGO Global Quality Solutions
Founded in 1997, TRIGO is a multinationalpany providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers aprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.
The unrivaled expertise, industrial mindset and extensive global foot that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries.
TRIGO Global Quality Solutions ismitted to the core values of equal employment opportunity. We aremitted to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual’s qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.
TRIGO Global Quality Solutions appreciates receiving all expression of interest; however, only those candidates invited for an interview will be contacted.