Customer Service Rep Position Available In Florence, South Carolina

Customer Service Rep Border States United States, South Carolina, Florence 906 W Darlington St (Show on map) Jun 10, 2025 Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in: Florence, SC Job Summary Supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers. Obtains orders, provides customers timely follow-up on technical inquiries, maintains reports, actively participate in the marketing and sale of Border States’ products and services, resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development. Responsibilities Essential Functions Works closely with Border States’ sales and marketing staff to meet and exceed Branch sales and gross profit objectives.
Obtains orders and provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required.
Provides timely follow-up on customer technical inquiries and requests.
Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.
Actively participates in the marketing and sale of Border States’ products and services.
Consistently provides responsive, quality service to meet and exceed customer expectations.
Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures.
Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions. Non-essential Functions Attends sales meetings and training programs, as required.
May assist with sales meetings and trade shows, as needed.
May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines. Qualifications Minimum of a two-year business/trade degree preferred or the equivalent in work experience.
Minimum of two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems preferred.
Technical ability to understand electrical systems with a minimum of two-years of prior electrical distribution experience preferred.
Ability to read, write and speak in English preferred.
Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software. Skills and Abilities Excellent customer service skills include being competent, accurate, responsive and engaged.
Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred
Ability to effectively plan and organize. Physical Requirements Frequency at which you would carry/lift in a typical day: Occasionally 0

• 33% Frequently34
• 66%

Continuously:

67

• 100% Lift from

Waist:

< than 10 lbs.

• Not at all
  10 to 25 lbs.
• Not at all
  26 to 50 lbs.
• Not at all
  51 to 75 lbs.
• Not at all
  75 to 100 lbs.
• Not at all
  100+ lbs.
• Not at all Lift from

Floor:

< than 10 lbs.

• Frequently
  10 to 25 lbs.
• Frequently
  26 to 50 lbs.
• Occasionally
  51 to 75 lbs.
• Occasionally
  75 to 100 lbs.
• Not at all
  100+ lbs.
• Not at all Carried for

Distance:

< than 10 lbs.

• Not at all
  10 to 25 lbs.
• Not at all
  26 to 50 lbs.
• Not at all
  51 to 75 lbs.
• Not at all
  75 to 100 lbs.
• Not at all
  100+ lbs.
• Not at all Physical Activity Frequency at which you would do the following in a typical day: Sitting (a continuous period of being seated)
• Continuously
  Standing (for sustained periods of time)
• Frequently
  Walking (moving about on foot to accomplish tasks)
• Frequently
  Bending/stooping (downward and forward)
• Occasionally
  Crawling (moving about on hands and knees or hands and feet)
• Not at all
  Climbing/Walking Stairs (ascending or descending)
• Frequently
  Reaching (extending arms in any direction)
• Frequently
  Crouching/squatting (bending the body downward and forward by bending leg and spine)
• Occasionally
  Kneeling (bending legs at knee to come to rest on knee(s))
• Occasionally
  Balancing (maintaining body equilibrium to prevent falling)
• Occasionally
  Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers)
• Continuously
  Pivoting (movement in any direction with one foot, keeping the other in contact with the floor)
• Occasionally
  Pushing/Pulling (using upper extremities to press against or draw or tug)
• Occasionally
  Grasping (Applying pressure to an object with the fingers and palm)
• Continuously
  Fingering (picking, pinching, typing; working with primarily fingers and not whole hand)
• Continuously
  Talking (expressing or exchanging ideas by means of the spoken word)
• Continuously
  Driving (the control and operation of a motor vehicle)
• Occasionally
  Desk work (work usually performed at a desk)
• Continuously
  Use of a computer
• Continuously
  Use of a telephone
• Continuously
  Hearing (Perceiving the nature of sounds at normal speaking levels)
• Continuously
  Exposure (to adverse weather & temperature conditions)
• Occasionally
  Travel (travel needed to perform job duties)
• Occasionally Additional Information This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion.

Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. Values As a Border States employee-owner, you’re responsible for living our mission, service philosophy and service standards. Mission Border States provides value to our customers by delivering innovative product and supply chain solutions. Service Philosophy We earn customer loyalty and confidence by caring about their needs and adding value to everything we do. Service Standards Border States employee-owners are competent, accurate, responsive,and engaged. Your career You know the opportunities at Border States are endless. Is this position the next step in your career here? What are you waiting for? Apply today! Border States provides bonuses to their employee-owners upon the achievement of branch and company goals. Equal Opportunity For All It’s not just the law. It’s something we’ve believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer. Drug Free/Smoke Free workplace