Customer Service Representative – Single Billing Office Position Available In Florence, South Carolina

Customer Service Representative – Single Billing Office
Florence, SC, United States (On-site)

JOB DESCRIPTION

Receive incoming calls from patients/ insurance companies / attorneys and provide accurate satisfactory answers to their queries and concerns with a friendly, professional manner.
Will assist walk-in patients with their queries and concerns and resolve in a timely manner.
Responsible for resolving the problem or concern in a timely manner.
CSR’s work in a fast-paced environment and multitask on a variety of items. They must possess analytical skills. They will use a multitude of communication and resolution methods, up to and including phone, e-mail, internet and regular mail. CSR’s must be able to explain payor items such as interpretation of payment remittances, professional charge processing and in and out of network benefits. Responsible for processing incoming credit card payments.
Provide feedback to Management regarding any issues that are widespread so they can be resolved quickly.
CSR’s will adhere to all Corporate Compliance and HIPAA standards.
Assists with any duties assigned by Management.
Qualifications /

Training:

Knowledge of Medical terminology preferred
Computer knowledge preferred
Strong communication skills, both written and verbal preferred

Licenses/Certifications/Registrations/Education:

Minimum of a High School Diploma or Equivalent (GED) from an accredited school preferred

JOB INFO

Job Identification
19045
Job Category
Clerical
Posting Date
03/18/2025, 08:44 AM
Apply Before
03/20/2025, 08:44 AM
Degree Level
High School Graduate
Job Schedule
Full time
Job Shift
7:00am – 7:00pm
Locations
2210 Enterprise Dr, Florence, SC, 29501, US
(On-site)