FCMB Claims Customer Service Advocate II-R1042928 Position Available In Florence, South Carolina

FCMB Claims Customer Service Advocate

II-R1042928 3.8 3.8

out of 5 stars 200 Dozier Boulevard, Florence, SC 29501 This position is full-time (40 hours/week) Monday-Friday in a typical office environment. Employees are required to have the flexibility to work any of our 8-hour shift scheduled during our normal business hours. It may be necessary, given the business need to work occasional overtime and weekends. This role is located at 200 North Dozier Boulevard Florence, SC 29501 United States of America. From the moment of login, you’ll be focused on proactively resolving our members’ and/or providers’ questions and concerns using computer-based resources to find answers. Communication via telephone, written, web, or walk-in inquiries. You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, and helping find a doctor via telephone calls, online chats, or e-mails. At times extensive research may be needed and it may be necessary to collaborate with other departments to find the answers needed. Accurately documenting these questions is vital for the success of this role. You are the subject matter expert for this role. Your leadership team is open to your recommendations, feedback, process improvements, and assistance with special projects to make positive changes for the department. Once you have mastered this role, training and sharing your knowledge with new team members can be a rewarding part of this role. A High School Diploma or equivalent. Excellent verbal and written communication skills including proficiency in spelling, grammar, and punctuation. Strong human relations and organizational skills, with a demonstrated ability to handle high-stress intense situations and conversations. Good judgment and the ability to handle confidential or sensitive information with discretion. Ability to learn. 2 years of customer service experience or 1 year of claims or appeals processing experience and 1 year of customer service experience or a bachelor’s degree in lieu of work experience is preferred. You are not alone. We are here to support you: Best-in-class call center training program. Peer coach to observe you. Peer coach for you to observe. Open discussion conversations. A proven curriculum providing the knowledge you need to excel. A training lab where you take live calls with a training supervisor close by to answer questions. 401(k) retirement savings plan with company match Subsidized health plans and free vision coverage Life insurance Paid annual leave – the longer you work here, the more you earn. Nine paid holidays On-site cafeterias and fitness centers in major locations Wellness programs and a healthy lifestyle premium discount Tuition assistance Service Recognition After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with the most qualified candidates.

Job Type:

Full-time Pay:

$17.75 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Employee discount Health insurance Health savings account On-site gym Paid time off Tuition reimbursement Vision insurance

Schedule:

8 hour shift Monday to Friday Weekends as needed

Work Location:

In person