Second Shift Customer Service Representative Position Available In Florence, South Carolina
Tallo's Job Summary: Robert Half is hiring a Second Shift Customer Service Representative to provide exceptional support during non-traditional hours. Responsibilities include responding to inquiries, resolving issues, documenting interactions, and collaborating with the team. Qualifications include a high school diploma, customer service experience, and strong communication skills. Ideal for those who thrive in a fast-paced environment and enjoy working later hours.
Job Description
Second Shift Customer Service Representative
Robert Half is seeking a reliable and customer-focused Second Shift Customer Service Representative to join our client’s team and provide exceptional support during non-traditional hours. As a key point of contact for customers, the ideal candidate will excel at problem-solving, managing inquiries efficiently, and ensuring a positive customer experience. This role is ideal for individuals who enjoy working in the later part of the day and can thrive in a fast-paced environment with a variety of customer needs.
Key Responsibilities:
Customer Support:
Respond to customer inquiries via phone, email, or chat in a prompt and professional manner during second shift hours (typically 3:00 PM – 11:00 PM or 4:00 PM – 12:00 AM, depending on the company’s schedule).
Problem Resolution:
Investigate and resolve customer issues effectively, providing clear and accurate information while ensuring satisfaction.
Documenting Interactions:
Record customer interactions and outcomes in the appropriate systems to ensure accurate records and data tracking.
Product/Service Knowledge:
Maintain up-to-date knowledge of the company’s products, services, policies, and procedures to answer inquiries accurately and efficiently.
Escalation Management:
Identify issues that require escalation and coordinate resolutions with other departments or management when necessary.
Team Collaboration:
Work collaboratively with team members to share insights, maintain consistency in service delivery, and support organizational goals.
Shift Coverage:
Ensure timely and efficient coverage of incoming requests and assist in creating coverage plans during peak hours or shifts.
Qualifications:
High school diploma or equivalent; additional education or certifications in customer service are a plus.
Proven experience in customer service or a related role.
Excellent written and verbal communication skills.
Ability to work independently while managing multiple tasks efficiently.
Problem-solving skills with a focus on providing resolutions in a calm and organized manner.
Familiarity with customer service software or CRM tools is preferred (e.g., Salesforce, Zendesk).
Comfortable working during second shift hours and adapting as needed based on schedules or business needs.
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