Customer Support Specialist Position Available In Greenville, South Carolina

Customer Support Specialist Forge Search + Consulting Greenville, SC 29611 Are you someone who enjoys supporting customers, coordinating logistics, and staying on top of the details that keep things moving? Our client, a well-established and growing manufacturer based in Greenville, SC, is seeking a Customer Support Specialist to join their team. This role is ideal for someone with experience customer operations and working cross functionally with other departments —someone who is comfortable communicating with people while managing fast-paced, detail-driven processes.

Essential Duties and Responsibilities:

Serve as a primary point of contact for customer inquiries via phone, email, and chat Process daily orders and coordinate warehouse transfers, shipping, and sample requests Ensure timely order fulfillment by working closely with sales, production, packaging, and shipping teams Provide order status updates and support to both customers and internal sales representatives Maintain accurate records for customer contact information, product specs, shipping requirements, and pricing Assist with customer returns and complaints, including managing RMA and NCR processes Support fellow team members during absences and collaborate to resolve special requests Uphold company policies while delivering high-quality, professional service and communication

Qualifications:

High school diploma or GED required Prior experience in customer service, logistics, or operations preferred Strong communication and interpersonal skills, with the ability to remain calm under pressure Organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment Proficient in Microsoft Office (Excel, Word, Outlook); experience with ERP or CRM systems is a plus Self-motivated and capable of working independently while collaborating effectively with cross-functional teams

Why Join:

Stable and growing company with a strong reputation in manufacturing Team-oriented culture with opportunities to collaborate across departments Work that makes a difference—help customers receive critical materials on time, every time For confidential consideration, please email careers@forgesc.com or apply directly! Forge Search is built on a foundation of strong relationships, dedicated to helping clients find the essential talent needed to drive their business forward and ensure seamless operations.

Job Type:

Full-time Pay:

$18.00 – $20.00 per hour

Shift:

Day shift Application Question(s): Do you have experience supporting sales, working cross functionally with different departments and good excel skills?

Work Location:

In person