Call Center Club Help Agent Position Available In Horry, South Carolina
Tallo's Job Summary: The Call Center Club Help Agent role at Corporate HQ in Myrtle Beach, SC, offers a starting pay of $15 per hour during training. Responsibilities include assisting Club Administrator and Sales Leaders, handling reservations, points discrepancies, and social media posts. Required qualifications include 2+ years of customer service experience, proficiency in Microsoft Office, and strong communication skills. This position requires a flexible schedule, including weekends.
Job Description
Call Center Club Help Agent
Department:
Corp- Call Center
Office:
Corporate HQ
Location:
Myrtle Beach, SC
Purpose
Provides assistance to Club Administrator along with assisting Sales Leaders with closing sales deals, while making reservations, assisting with points questions or changes and all other necessary help needed. Monitor and respond to Social Media posts.
Starting Pay is $15 per hour during training
Schedule:
4-6 Week Training, M-F. Post training, Saturdays are
REQUIRED 9
30-6
Principal Duties and Responsibilities
Provide phone coverage to the Club Help line.
Assists with making reservations to help close deals
Handles any points discrepancies for sales
Helps close deals with prospect or owner’s appeasements
Assistance with all Global Exchange needs
Assistance with all Club and Lifestyles Plus needs
Back Office duties may include, point audits, assist with ARDA requests, Aspire requests, escalated issues
Assist with ordering supplies for call center
Monitor and respond to Social Media posts
All other duties as assigned
General Statement – Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training /
Certifications, and Experience:
2+ years of Customer Service experience
Proficiency with Microsoft Office applications, High proficiency in MS Office
Previous experience as customer service, reservations, or travel agent (desired)
A strategic mindset to problem solve and craft win/win solutions
Experience working with Owners in a timeshare or call center atmosphere
Knowledge in Time Share Ware is a must
Skills, Knowledge, and Abilities:
Strong analytic, problem-solving skills to pinpoint issues and identify solutions
Strong written and verbal communication skills
High end customer service skills
Travel experience
Flexible schedule – Ability to work holidays and weekends are a must
Competent working with Microsoft Office suite, including Word, Outlook, and Excel
Shift:
Additional hours may be necessary to meet goals and deadlines and to cover shifts
Regular Hours and Weekend
Travel:
None
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