Customer Relations Representative Position Available In Lancaster, South Carolina
Tallo's Job Summary: Represent Continental as the first point of contact for consumers and dealers, addressing inquiries about warranties and product information. Build and maintain relationships with tire dealers, new vehicle dealers, and consumers. Must have a Bachelor's Degree, 1+ year of customer service experience, and be able to work onsite in Fort Mill, SC. Continental offers competitive benefits and growth opportunities.
Job Description
Company DescriptionContinental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2024, Continental generated preliminary sales of €39.7 billion and currently employs around 190,000 people in 55 countries and markets. Tire solutions from the Tires group sector make mobility safer, smarter, and more sustainable. Its premium portfolio encompasses car, truck, bus, two-wheel, and specialty tires as well as smart solutions and services for fleets and tire retailers. Continental delivers top performance for more than 150 years and is one of the world’s largest tire manufacturers. In fiscal 2023, the Tires group sector generated sales of 14 billion euros. Continental’s tire sector employs more than 56,000 people worldwide and has 20 production and 16 development sites. Are you ready to shape the future with us? Job Description
HOW YOU WILL MAKE AN IMPACT
Represent Continental as first point of contact for Consumers and Dealers with inquiries. Typical questions are focused on warranty, product availability and product information.
Establish and maintain a working relationship with our Tire Dealers, New Vehicle Dealers and Consumers by explaining, educating, and informing them on all elements of the Continental and General Brand warranties.
Become knowledgeable and proficient on external customers, procedures, and warranties to negotiate and resolve inquiries with Customers and Dealers regarding questions and issues.
Follow established procedures to provide correct answers.
Monday-Friday, 8:30am-5:30pm ESTSG 8Qualifications
WHAT YOU BRING TO THE ROLE
Bachelor’s Degree 1+ year of customer service phone support experience in a high volume environmentMicrosoft Office experienceStrong problem-solving and listening skillsGreat customer service skillsAbility to deescalate calls and negotiate when neededExcellent verbal and written communication skillsEffective time management skills to handle multiple tasks and prioritize effectivelyMust be able to work onsite at our HQs in Fort Mill, SC 3 days/weekLegal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job openingNo relocation is offered
ADDITIONAL WAYS TO STAND OUT
SAP experience 2+ years of customer service professional experienceAdditional Information
THE PERKS
Immediate Benefits Robust Total Rewards PackagePaid Time OffVolunteer Time OffTuition AssistanceEmployee Discounts, including tire discountsCompetitive Bonus ProgramsEmployee 401k MatchDiverse & Inclusive Work Environment with 20+ Employee Resource groups.
Hybrid WorkEmployee Assistance ProgramFuture Growth Opportunities, including personal and professionalAnd many more benefits that come with working for a global industry leader! All your information will be kept confidential according to EEO guidelines.
EEO-Statement:
EEO / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities for qualified individuals with a disability and protected veterans, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to [email protected] or contact US Recruiting at 248.393.5566. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back. Ready to drive with Continental? Take the first step and fill in the online application.
