Service Center Specialist Position Available In Lancaster, South Carolina

Service Center Specialist Service Center Specialist
remote type
Onsite
locations
Fort Mill, South Carolina
time type
Full time
posted on
Posted 9 Days Ago
job requisition id
R41499
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Xylem is looking for a Service Center Specialist to report to our Fort Mill, South Carolina location and preform various clerical and materials handling duties.
What your day will look like as a Service Center Specialist
The Service Center Specialist will be responsible for the ordering, handling, and stocking of various parts. This person will also perform other duties related to the running and maintenance of the shop, sales and branch operations ensuring that customer contracts, billing, invoicing and issues of any administrative nature are resolved in a timely fashion. This role can support various business units and is critical to ensure proper documentation, payment and resolution of customer issues.
Benefits for Service Center Specialists
Health, Dental, and Vision insurance available on your 1st day of employment
Generous retirement saving plan
Generous PTO package and paid holidays Career progression and development plans
Company wellness, rewards and recognition, and employee discount programs
Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits package. If you believe that we would be the right fit for you, please apply today.
Position Requirements for Service Center Specialists
Handle phone calls, online inquiries, and customer walk-ins.
Perform routine tasks related to the support process.
Collaborate effectively with customers and branch staff to resolve issues.
Process customer requests, including generating rental quotes and placing orders via phone, in person, or email.
Document tasks in process flows.
Answer product questions and refer specific inquiries to the appropriate personnel.
Enter orders and arrange deliveries according to agreements, including understanding freight terms.
Manage contract renewals and simple changes to contracts or purchase orders.
Review auto-renewals of contracts and support additions identified by branch staff.
Complete equipment and rental processes, schedule pickups, and prepare paperwork for customer approval.
Support Service Shop Technicians with work orders and pulling necessary parts for repairs.
Assist branch staff in compiling metrics and ensure timely completion of customer requests.
Maintain accurate time entries and billing for projects and services.
Update payment information for customer service orders.
Ensure all service operations and part numbers are included in service orders.
Address internal and external customer needs and expectations.
Foster a culture of innovation, accountability, and empowerment.
Work effectively in a team environment, with some tasks completed independently.
Qualifications for

Service Center Specialists:

High school diploma or equivalent.
Customer Service experience
ERP system experience
Invoicing or accounting experience is a plus
Forklift certification is preferred.
Proficiency in computers, including Microsoft Suite, and basic math skills.
Ability to troubleshoot processes and basic knowledge of circuit testing.
Skill Requirements for

Service Center Specialists:

Communicate effectively within the department to share information and align efforts.
Execute tasks with moderate independence, requiring limited guidance for complex tasks.
Collaborate with other disciplines as needed.
Strong organizational skills and understanding of business concepts.
Excellent communication skills.
Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
Familiarity with relevant ERP systems.
Discount Program
Salary range:
$46,200.00 – $73,900.00