Associate ll, Customer Service Position Available In Laurens, South Carolina

Associate ll,

Customer Service Job Employer Name:

SpiderID:

13974643

Location:

Clinton, South Carolina

Date Posted:

4/8/2025

Wage:

Negotiable

Category:

Manufacturing

Job Code:

REQ42505

Job Description:

The Customer Service Associate ll processes transactions routed to designated customer service desks within the case management system. This includes processing inbound requests initiated via phone or electronically from internal and external customers for quotes, orders, returns, warranties, and other inquiries. Essential Job Duties and Responsibilities

• Complete requests received via phone or electronically from internal and external customers.
• Create and manage standard quotations, sales orders, returns, warranty requests, credit/debit, portal, tailgate, and eNordson orders in SAP in a timely manner according to established goals of the Customer Service Manager.
• Answer inquiries regarding order status, order expedites, inventory availability, delivery status, and pricing.
• Troubleshoot and help resolve customer complaints.
• Follow correct process to communicate with other Nordson teams to solve problems and get the information needed for an inquiry.
• Ability to learn and use Nordson case management technology to retrieve and update status of each task assignment.
• Conduct themselves in a way that fosters a positive, supportive, and professional work environment.
• Identify opportunities to enhance and improve their daily tasks.
• Base performance standards against established metrics to drive performance improvements.
• Performs other duties as assigned.

Education and Experience Requirements Education:

• Associate or bachelor’s degree preferred.

Experience:

• Two to four years of CSR experience preferred.
• Previous SAP experience with standard orders
• Previous case management system experience preferred. Preferred Skills and Abilities
• Excellent written and verbal communication skills
• Excellent organization skills
• Excellent time management skills
• Customer focused.
• Collaborator
• Detail Oriented
• Self-motivated
• Computer literate
• SAP system knowledge
• Able to work under pressure.
• Maintain a high degree of professionalism when dealing with customers and associates.
• Relevant experience in a customer service-related environment or a business environment is highly desired.

Working Conditions and Physical Demands Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. #LI-TT1 #nordsonindustrialcoatingsystems

Job Criteria:

Start Date:

Position Type:

Full-Time Permanent

Years of Experience Required:

Education Required:

Overnight Travel:

Vacation Time:

Contact Information:

Contact Name:

Nordson Corporation

Company Type:

Company:

Nordson Corporation City:

State:

Zip: