Customer Service Specialist for Textile Plant/Office (Temporary) Position Available In Laurens, South Carolina

Customer Service Specialist for Textile Plant/Office (Temporary) 3.3 3.3 out of 5 stars Gray Court, SC 29645 Customer Service Specialist for Textile Plant/Office (Temporary) This position will be Mon-Fri, 8:00am-5:00pm (with a break). This position is a temporary contract with the possibility of a rollover to full-time (TBD based on performance and company needs).

Environment:

Office on site at a Textile manufacturer

Location:

Gray Court, SC Pay range: $21.00-$24.00 per hour

DOE. POSITION SUMMARY

The Customer Service Representative at our nonwovens manufacturing company will play a vital role in delivering outstanding support to our sales team while ensuring customer satisfaction is achieved at every stage of the sales process. In this role, the Customer Service – Sales Support Specialist will lead the interface between Sales, R D, Marketing, and Operations to enhance customer satisfaction. This individual will also be responsible for identifying and recommending improvements to procedures and work instructions, as well as best practices relevant to their regular duties. By fostering positive relationships with customers, resolving inquiries effectively, and contributing to the overall success of sales operations, the Customer Service Representative will be essential to our team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following: To provide customer satisfaction by leading the interface between Sales, R D, Marketing and Operations Responsible for identifying and recommending procedure and work instruction improvements and best practices relevant to the regular duties. Oversee and enhance daily customer service operations, including order intake, processing, delivery confirmation, customer communication, and demand planning. Ensure accurate and timely communication with customers to meet their needs and expectations, utilizing written correspondence, phone calls, and electronic communication with both internal and external stakeholders. Prioritize daily tasks independently and effectively, following up on resolutions to guarantee customer satisfaction. Engage in daily operations and planning meetings. Foster long-term customer relationships by building trust and delivering exceptional satisfaction. Serve as a liaison between customers, internal teams, global sister companies, and third-party logistics providers (3PLs). Collaborate with Global Manufacturing Sites, Supply Chain, and Sales to monitor overall supply status. Update Sales Management on overall supply status weekly. Provide operational and tactical support to Sales Managers as needed, including presentations, sampling, UPS shipments, and reporting. Assist Sales in closing new opportunities. Help execute customer satisfaction surveys, forecasting, and quote processing. Organize sales department files to facilitate easy retrieval of information and documentation. May involve inside sales responsibilities. Occasional travel may be required.

QUALIFICATIONS

(KNOWLEDGE, SKILLS, AND

ABILITIES

) Bachelor’s degree in business administration or technical field At least 5 years of customer care – sales support experience in a manufacturing or technical environment . Experienced with ERP systems Proficient in Microsoft Office programs Ability to communicate clearly and professionally, both verbally and in writing EDI experience a plus Strong decision making and analytical skills Strong organizational and communication/listening skills Ability to maintain professionalism under stress Bi-lingual proficiency in English and Spanish preferred but not required.