Call Center Representative- OnSite Position Available In Lexington, South Carolina

Job Description:

Category :

Customer Service/Support

• About TP
• Teleperformance is a global, digital business servicescompany. We deliver
• the most advanced, digitally powered
• businessservices to help the world’s
• best brands streamline their businessin
• meaningful and sustainable ways.

With more than 500,000 inspiredand passionate people speaking more than 300 languages, our globalscale and local presence allow us to be a force of good insupporting our communities, our clients, and the environment.

• -Benefits of working with TP include: Paid Training $17hrFull Benefits (Medical, Dental, Vision, 401k and more)PaidTime OffEmployee wellness and engagement programs
• Teleperformanceand You
• Through a balanced
• high-tech and
• high-touch
• approach-blended with
• deep
• industry and geographic expertise, we
• makepeople’s lives
• simpler, faster, and safer. We help companies adaptquickly to changing needs, and are inspired to deliver only the-best in all that we do. You will become a key contributor inmaking that happen.
• -As the eyes and ears for our team fieldingcustomer inquiries and finding innovative ways to respond, you willwork in a collaborative and engaging environment. You will have thechance to interact with people from all walks of life, and no twodays will be the same. As you continue to grow and challengeyourself, you will discover your potential can take you anywhereyou want to go.
• Did you know that our Chief Client Officer startedher career at Teleperformance as an agent and advanced to thepinnacle of the company? At Teleperformance, the sky is the limit
• This position will be based on-site at our Columbia, SouthCarolina location.
• Your ResponsibilitiesAs a Customer ServiceBanking Specialist, your main responsibility is to find innovativeways to respond to varying questions, issues, and concerns.
• Connect with customers viaphone/email/chat/and or social media to resolve their questions orconcernsCalmly attempt to resolve and de-escalate anyissuesEscalate interactions when necessary and appropriateRespondto requests for assistance and/or possible processing paymentsTrackall call related information for auditing and reportingpurposesProvide feedback on call issuesUpsell if requiredWe’relooking for fearless people•people who are inspired to deliveronly the best in all that we do.

High School Diploma orequivalentBanking Experience18 years of age or olderProven callcenter experienceTyping 25 WPMProficient in PC operation andnavigationEntry-level network troubleshooting Ability to set up home Wi-Fi network Ability to set up and configure a router or switch Core proficiency with a laptop or desktop computerAble to workindependentlyHave excellent communications skills, both oral andwrittenAbility to work in a constantly changing and fast pacedenvironmentAbility to stay composed and objectiveStrong listeningskillsBe Part of Our TP FamilyIt is our mission to always providean environment where our employees feel valued, inspired, andsupported, so that they can bring their best selves to work everyday.

• We believe that when employees are happy and healthy, theyare more productive, creative, and engaged. We are committed toproviding a workplace that is conducive to happiness and a healthywork-life balance.
• We also believe that to be our best selves, weneed to be surrounded by people who are positive, supportive, andchallenging.
• We are committed to creating a culture of inclusionand diversity, where everyone feels welcome and valued.
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