Customer Service Advocate II Position Available In Lexington, South Carolina
Tallo's Job Summary: Customer Service Advocate II provides prompt, accurate, and courteous responses to customer inquiries, deviating from standard procedures as needed. Responsibilities include resolving non-routine inquiries, initiating adjustments, coordinating with other departments, and providing feedback to management. Required education includes a high school diploma or equivalent, with 1 year of experience or a Bachelor's Degree. Preferred qualifications include an Associate Degree and 3 years of customer service or call center experience.
Job Description
Description Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.
- 60% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.
- 15% Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.
- 10% Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
- 10% Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
- 5% Assist with the training of new employees and cross training of coworkers.
Additional Skills & Qualifications Required Education:
High School Diploma or equivalent
Required Work Experience:
1 year of claims processing or customer service experience OR Bachelor’s Degree in lieu of work experience.
Preferred Education:
Associate Degree Preferred Work Experience:
3 years-of customer service or call center experience. Experience Level Entry Level
