Customer Service Specialist Position Available In Oconee, South Carolina

Customer Service Specialist 4.7 4.7 out of 5 stars 936 Old Clemson Highway, Seneca, SC 29672 Job Description The Customer Support Specialist interacts directly with customers to resolve issues related to product functionality and system configuration. This position coordinates with Engineers and Developers on customer support issues to ensure prompt and satisfactory resolution. The Customer Support Specialist also tests certain processes throughout the product release cycle. Required Education and Experience Associate or bachelor’s degree in computer engineering or related area or relevant work experience with demonstrated proficiency. Minimum of three years of relevant experience, five or more years preferred. Essential Functions Coordinates, researches, and resolves customer issues related to product functionality and/or system configuration, relying on Engineers and Developers for complex issues Evaluates customer operating environment to ensure it complies with minimum requirements to run product Requests assistance from Engineers, Developers, or others in Customer Support to resolve customer issues Reviews, analyzes internal and external ideas, and contributes comments and suggestions pertaining to continuous product improvement Creates, updates, and evaluates the accuracy of documentation related to the functionality of the software and system administration functions Provides support and recommendations to team or project leadership Mentors others as needed Additional Functions May serve as Team Lead for specific projects (usually single scope) May test, document, and train customers on systems administration tools related to software installation and configuration Core Competencies Confidence working with computer operating systems, hardware requirements, and debugging and other tools Ability to assist customers with installations, product functionality, and upgrades Ability to analyze, troubleshoot, and research product problems then identify solutions and communicate them to customers Strong verbal and written communication skills to communicate effectively with customers and internal resources Document communications and accurately communicate progress and obstacles with assignments Strong interpersonal skills with a focus on customer service Eagerness to learn and understand existing and new product functionality and installation requirements within a specific area of the application Ability to research and resolve customer support issues with limited focus Ability to analyze and solve basic problems Ability to conduct and document research to make recommendations Ability to work independently with minimal guidance from a senior employee Ability to mentor less experienced employees Common Competencies Effective time management and organizational skills while working multiple tasks of varying complexity and urgency Confidence working in MS Windows operating system Comfortable working with MS Office applications (e.g., Word, Excel, PowerPoint) Work Environment This full-time position operates in a professional office environment and is largely sedentary. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m., although standard hours may vary upon manager approval with potential for a hybrid work schedule.