Customer Service Representative – Operator for Orangeburg, SC Call Center Position Available In Orangeburg, South Carolina
Tallo's Job Summary: The Customer Service Representative - Operator position at Orangeburg, SC Call Center involves responding to customer inquiries through various channels, resolving routine and complex issues, and documenting activities in a customer relationship database. This full-time role, offered by the Hospital Authority (MUHA), requires a high school degree or equivalent and 0-6 months of customer service experience. The pay grade is Health-20, and the pay rate is hourly.
Job Description
Customer Service Representative – Operator for Orangeburg, SC Call Center
Orangeburg, South Carolina
Customer Service Representative – Operator for Orangeburg, SC Call Center
R-0000043765
Orangeburg, South Carolina
Patient Access, Records, Health Information, Medical Records & Coding
Business Operations
Full Time
Hospital Authority (MUHA)
Job Description Summary
Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer’s service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information.
Entity
Medical University Hospital Authority (MUHA)
Worker Type
Employee
Worker Sub-Type
Regular
Cost Center
CC004879 ORBG
– Operators
Pay Rate Type
Hourly
Pay Grade
Health-20
Scheduled Weekly Hours
40
Work Shift
Job Description
Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer’s service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Additional Job Description
Education:
High School Degree or Equivalent Work Experience:
0-6months. Customer Service Experience, good communication skills, high-quality documentation and good penmanship are preferred.
