Bilingual Spanish/English Customer Service Representative… Position Available In Richland, South Carolina

Description We are seeking an enthusiastic and skilled Bilingual Spanish/English Customer Service Representative to become part of our team in Columbia, South Carolina. In this role, you will be responsible for providing exceptional support and solutions to customers. As the key point of contact, you will help resolve inquiries and concerns while fostering positive interactions and delivering excellent service.

Primary Duties:

+ Respond promptly to customer inquiries, delivering tailored solutions that address their needs effectively. + Establish rapport with customers by showing empathy and delivering service that exceeds expectations. + Research and resolve customer requests using various applications and tools. + Commit to maintaining a high level of professionalism and quality in every interaction. + Acquire foundational knowledge of personal lines insurance products and principles. + Work collaboratively with colleagues and partners to strengthen the overall customer experience. + Adapt to scheduled shifts, including occasional overtime or weekend hours, as needed. + Assist with specialized customer needs and participate in project assignments. + Pursue training and development opportunities to continually enhance your skills and expertise. Requirements + Proficiency in Spanish and English, with strong communication skills in both languages. + Insurance experience + Attention to detail and excellent problem-solving abilities. + Experience with customer service platforms and database systems is a plus. + Team-oriented with the ability to manage responsibilities independently. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .