Bilingual Spanish/English Customer Service Representative—CWB (Chubb Workplace Benefits) Position Available In Richland, South Carolina

Description

BILINGUAL CANDIDATES ONLY

• Spanish and English Job Hours:

  40 hours

• 7:30am-8:00pm central time

Job Schedule:

5 days in office

• Some Saturday hours may be required.

TEMP TO PERM

Job Summary:

The Representative role supports the Workplace Benefits contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment demonstrate attention to detail excel in communication and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition assisting with functions that include but is not limited to: Responsibilities

• Provide superior customer experience via incoming telephone calls in a fast-paced automated high-volume contact center environment
• Assume ownership and timeliness in handling callers requests in an efficient accurate and professional manner
• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations responding in a respectful accurate timely manner consistently meeting commitments
• Ability to navigate multiple systems and applications to research analyze and resolve requests inquiries
• Maintain performance and quality standards
• Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience
• Ability to learn the basic concepts of personal lines insurance principles and products offered to our customers
• Work collaboratively with team members and business partners to provide a positive customer experience for our caller
• Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST work overtime and weekends as needed
• Assist with special requests as needed.
• Complete additional tasks and other projects/duties as assigned Qualifications
• Minimum of high school diploma or equivalent college degree or currently pursuing is preferred.
• 3-5 years experience of Insurance experience
• Customer
• focused mindset and dedication to providing exceptional service to employees
• Previous experience in a high-volume contact center with a focus on decision making problem solving and delivering superior customer service is a plus!
• Outstanding effective and service focused communication skills both verbal and written
• Proficient in computer skills multi-application navigation and multi-tasking
• Accepts accountability