Call Center Quality Lead Position Available In Richland, South Carolina

Call Center Quality Lead Capitol Bridge, LLC. – 3.0 Columbia, SC Job Details Full-time $55,000 – $58,000 a year 10 hours ago Benefits Paid holidays Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Mid-level 3 years Quality assurance Leadership Communication skills Full Job Description Capitol Bridge, LLC is seeking a full-time Quality Lead to lead the Quality Assurance (QA) team and drive performance standards on our Disability Applicant Support program. The Quality Lead is a critical leadership role responsible for maintaining audit consistency, identifying trends, and supporting continuous improvement efforts.

Pay and Benefits:

Base Rate:

$55-58k per year Health, Dental, and Vision benefits 401(k) plan with company match Paid holidays Paid Time Off (PTO)

Key Responsibilities:

Oversee QA team and manage daily audit operations Develop, refine, and enforce audit criteria and quality protocols Collaborate with Training, Supervisors and the PMO Quality team to close performance gaps Prepare audit trend reports and lead quarterly quality reviews Own the integrity and accuracy of QA data and process outcomes

Duties and Responsibilities:

Lead and coach Quality Analysts to ensure consistency in packet audits Monitor QA data for emerging trends and deliver timely insights to leadership Partner with operational staff to strengthen end-to-end quality performance Provide written feedback, participate in escalated packet reviews, and support escalations Ensure all QA documentation is organized, tracked, and audit-ready Recommend process and documentation improvements based on findings Support onboarding and up-training of QA staff

Education and Qualifications:

Minimum 3 years of leadership in a quality or audit-related role Deep knowledge of quality assurance methods, documentation standards, and compliance Strong written and verbal communication skills Ability to collaborate cross-functionally and drive results through influence Highly organized, analytical, and comfortable working in fast-paced environments Reasonable Accommodation If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. EEO Statement

CAPITOL BRIDGE

is an Equal Opportunity Employer. All employment decisions at

CAPITOL BRIDGE

are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Texting Notice We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.