Customer Relations Specialist Float Position Available In Richland, South Carolina

Job Description:

The CRS is part of the person-centered integrated care team andresponsible for greeting patients as they arrive,check-in/check-out, verifying demographics and collecting co-pays,if applicable. This may include primary care, dental, behavioralhealth and specialist appointments. This position is fast-paced,requiring continuous interactions with co-workers and patients.

This is a full-time, benefit eligible position. This candidate willtravel/float to other office locations including Worley,McCambridge, Portland, Providence, Foodbank. Schedule is Monday•Friday typically 8:00am•5:00pm, but hours may vary depending oncoverage needs.

ESSENTIAL FUNCTIONS

•JOB

SPECIFIC

Greet patientsas they arrive and stay consistent with the company’s customerservice philosophy Manage consumer appointments, confirmappointments and alert patients if they need to bring anyinformation to appointment (co-pays, past due balances, paperworkfor PAP and/or sliding fee scale) Data Entry into EHR systemsComplete financial paperwork, ensuring all required forms arecompleted in entirety Verify insurance/demographic information ateach visit and update if necessary Collect co-pays, when applicableAnswer phone in polite and courteous manner Direct phone calls andmessages to appropriate office staff Monitor waiting area to ensuretimeliness of appointments Check provider’s schedule daily foradditions Receive daily reports from MIS for information needed onpatients that have upcoming appointments Balance daily batch andturns in money collected for the day to Office Supervisor orRegional Office Manager, when applicable Disperse daily mail Ensurelobby/waiting area is clean and picked up Travel to other clinicsites, as needed Regular attendance except as excused, withflexibility to change hours to accommodate the clinic needsMaintain strictest confidentiality; adheres to all HIPAAguidelines/regulations Conduct self in accordance with employeemanual Attend all training as required by company, Accreditors andFunders Keep abreast of any updates/changes regarding insurance andcommunicate those to Office Supervisor Communicate anychanges/updates discovered through other means to Office SupervisorOther duties as assigned Floats to various Compass locations toprovide coverage as scheduled and/or as needed High School/GEDpreferred

WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS

At leastone (1) year experience in customer service required A validdriver’s license and agency established minimum automobile coveragerequired Compass Health Network is a nonprofit health careorganization offering accessible, comprehensive, & compassionatebehavioral health, substance use treatment, family medicine anddental services throughout Missouri. Our network of care includesRoyal Oaks Hospital and Adapt of Missouri. We are both a FederallyQualified Health Center (FQHC) and a Community Mental Health Center(CMHC). Operating only from the highest ethical and professionalstandards, we provide access to innovative care designed to meetthe health needs of the communities we serve. About Compass HealthNetwork At Compass Health Network, we are a nonprofit organizationcommitted to making a meaningful impact on communities acrossMissouri. We offer a wide range of essential services, includingbehavioral health, substance use treatment, family medicine, anddental care. As both a Federally Qualified Health Center (FQHC) anda Community Mental Health Center (CMHC), we are dedicated toproviding high-quality care that addresses the diverse needs ofthose we serve. Our mission is simple but powerful: Inspire Hope.

Promote Wellness. Why join us? At Compass Health Network, we’reproud of the dedicated team we’ve built. We believe our people areour greatest strength•passionate, skilled, and committed tomaking a positive impact in the lives of others. Here, you’ll finda workplace that values collaboration, growth, and the opportunityto be part of something bigger. We offer more than just a job; weprovide a platform for personal and professional growth. As amember of our team, you’ll enjoy: Competitive BenefitsOpportunities for career advancement Professional development andlicensure supervision Mentorship programs Tuition reimbursement ≻holarships Employee Assistance Program Headspace Access formental well-being Generous paid time off and holidays NHSC LoanRepayment eligibility We’re looking for individuals who are eagerto bring their talents and dedication to a team that’s focused onmaking a real impact. If you’re ready to contribute to meaningfulwork and grow alongside a passionate group of professionals, we’dlove to hear from you! If you’re looking for a place where yourwork truly matters & where you can grow, we look forward to hearingfrom you! Compass Health is an Equal Opportunity/Affirmative ActionEmployer and an E-Verify participant.