Customer Service Advocate Position Available In Richland, South Carolina

Customer Service Advocate 3.5 3.5 out of 5 stars

Columbia, SC About Mindlance:

Founded in 1999 , Mindlance has been ranked as one of the fastest growing US Staffing firms by SIA for 9 consecutive years. We provide workforce solutions to Global 1000 companies in Technology, Engineering, Finance, Clinical Research, Scientific, Digital/Creative/Marketing space. Mindful of the opportunity gap, we provide balanced solutions for both employers and job seekers—elevating the standards of recruitment practice to a whole new level. Our aim is to make a difference in the lives of job seekers by providing them with opportunities that broaden career horizons and expand skill sets. We take pride in being a strong driver of mindfulness and balance at workplace.

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

Job Title:

Customer Service Advocate Location:

Columbia, SC Duration:

3-6 Months Duties/Responsibilities of the

Job:

Responsible for responding to customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. Reviews and adjudicates claims and/or non-medical appeals. Determines whether to return, deny or pay claims following organizational policies and procedures. Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Identifies incorrectly processed claims and processes adjustments and reprocessing actions according to department guidelines. Examines and processes claims and/or non-medical appeals according to business/contract regulations, internal standards and examining guidelines. Enters claims into the claim system after verification of correct coding of procedures and diagnosis codes. Ensures claims are processing according to established quality and production standards. Participates in data collection/input into system for clinical information flow and proper claims adjudication.

Qualifications:

Customer Service Call center Data Entry Computer skills

Education/Certification:

High School Diploma Job Types:

Full-time, Contract Pay:

$12.00 – $16.00 per hour

Benefits:

401(k) Dental insurance Health insurance Referral program Vision insurance

Shift:

8 hour shift Day shift

Education:

High school or equivalent (Preferred)

Work Location:

In person