Customer Service Advocate I Position Available In Richland, South Carolina

Description Currently hiring for Customer Service Advocate across Columbia, South Carolina Below are some of the details of the role:

Title:

Customer Service Advocate I Placement Type:

Contract Assignment Duration:

3-6 months Experience Required (Must-Haves): Experience working in a customer service or call center environment (2+ years preferred)/ Knowledge of word processing, spreadsheets, and database software Roles and Responsibilities – + Respond to telephone, written, web, or walk-in inquiries with promptness and professionalism. + Ensure effective customer relations by providing accurate, timely, and courteous responses. + Document all inquiries accurately. + Research and process adjustments as needed. + Work with other departments to resolve issues. + Respond to and assist with priority inquiries and special projects assigned by management. + Provide customer feedback to management. + Maintain records of complaints and recommend changes to improve the process. + Follow company policies and maintain knowledge of quality work instructions. + Help improve processes by recommending changes in procedures. + Identify and report fraudulent activities or system errors to relevant departments. Top Skills Details Data entry, Microsoft office, insurance/medical office experience, adaptability, communication and organization skills Experience Level Entry Level Pay and Benefits The pay range for this position is $15.50 – $15.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Columbia,SC.

Application Deadline This position is anticipated to close on May 20, 2025. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.