Customer Service Advocate I Position Available In Richland, South Carolina
Tallo's Job Summary: Currently hiring for a Customer Service Advocate I position in Columbia, South Carolina on a contract basis for 3-6 months. The role requires at least 2 years of customer service or call center experience, proficiency in word processing and database software. Responsibilities include responding to inquiries, documenting interactions, and collaborating with other departments to resolve issues. Ideal candidates possess strong data entry, Microsoft Office, adaptability, communication, and organization skills. This entry-level position offers valuable experience in the customer service field.
Job Description
Description Currently hiring for Customer Service Advocate across Columbia, South Carolina Below are some of the details of the role:
Title :
Customer Service Advocate I Placement Type:
Contract Assignment Duration:
3-6 months Experience Required (Must-Haves): Experience working in a customer service or call center environment (2+ years preferred)/ Knowledge of word processing, spreadsheets, and database software Roles and Responsibilities – Respond to telephone, written, web, or walk-in inquiries with promptness and professionalism. Ensure effective customer relations by providing accurate, timely, and courteous responses. Document all inquiries accurately. Research and process adjustments as needed. Work with other departments to resolve issues. Respond to and assist with priority inquiries and special projects assigned by management. Provide customer feedback to management. Maintain records of complaints and recommend changes to improve the process. Follow company policies and maintain knowledge of quality work instructions. Help improve processes by recommending changes in procedures. Identify and report fraudulent activities or system errors to relevant departments. Top Skills Details Data entry, Microsoft office, insurance/medical office experience, adaptability, communication and organization skills Experience Level Entry Level
