Customer Service Advocate I Position Available In Richland, South Carolina
Tallo's Job Summary: The Customer Service Advocate I role involves promptly responding to customer inquiries via various channels, resolving issues, managing priority inquiries, and suggesting process improvements. This entry-level position requires a high school diploma or equivalent and preferred 2 years of customer service experience. The job is contract to hire with potential for remote work.
Job Description
Description Contract to hire Onsite position with potential to work remote
Hours/Schedule:
Monday- Friday/8:30-5pm This varies by person, depending on how quickly they grasp the information, but an estimate is a total of 3 months in the office between the classroom and OTJ training before someone may be released to start working from home. In person interviews will be conducted Roles and Responsibilities – Customer Interaction (65%): Promptly, accurately, and courteously respond to inquiries via telephone, written communication, web, or walk-ins. Document all customer inquiries precisely. Issue Resolution (15%): Conduct research and process adjustments to resolve issues. Collaborate with other departments to address and solve problems. Priority Handling (10%): Manage priority inquiries and assist with special projects as directed by management. Provide feedback to management regarding customer issues and needs. Maintain records of complaints and suggest improvements to management. Ensure complaints are resolved or appropriately escalated. Compliance and Improvement (5%): Stay informed about quality work instructions and company policies. Recommend and implement process improvements. Identify and report fraudulent activities or system errors to the appropriate departments.
Additional Skills & Qualifications Required Education:
High School Diploma or equivalent
Required Work Experience:
None Preferred Education:
Associate Degree Preferred Work Experience:
2 years-of customer service or call center experience. Experience Level Entry Level
