Customer Service Advocate II Position Available In Richland, South Carolina

Job Title:

Customer Service Advocate II – Call Center Position Are you ready to elevate your career in customer service? Join our vibrant team as a Customer Service Advocate II , where you’ll be the heartbeat of our operations, delivering exceptional service to clients across beautiful South Carolina! This is not just a job; it’s an opportunity to make a genuine impact in people’s lives while honing your problem-solving skills in a fast-paced environment. If you thrive on helping others and want to be part of a rewarding journey, we want to hear your voice!

Job Specifications:

Job Type:

Full-time Location:

4101 Percival Road, Columbia, SC, 29229

Pay Rate:

$14-18 per hour – Competitive compensation for your awesome skills!

Shift:

8-hour shift between 8am and 8pm – Flexibility to fit your lifestyle!

Roles and Responsibilities:

Be the guiding light for our customers by providing prompt, accurate, and friendly responses to inquiries across various channels. Dive deep into research to resolve unique customer challenges, ensuring top-notch relations and satisfaction. Keep detailed records of customer interactions and initiate adjustments as necessary, becoming the backbone of our operational success. Collaborate with other departments to tackle customer issues head-on and deliver seamless solutions. Take the lead on priority inquiries and special projects, showcasing your initiative and drive. Share your insights by documenting customer complaints and providing valuable feedback for continuous improvement. Innovate our processes by suggesting enhancements based on your daily experiences, making a tangible difference in our operations. Pass on your knowledge by assisting in training new employees and cross-training your fellow advocates.

Qualifications & Skills:

High School Diploma or equivalent required; a Bachelor’s Degree can substitute for work experience. Minimum of 1 year of claims processing or call center customer service experience – Your experience is your superpower! Excellent verbal and written communication skills, showcasing your proficiency in spelling, punctuation, and grammar. Strong organizational and interpersonal skills, with the ability to maintain composure in high-stress situations. Good judgment and discretion when handling confidential information – Integrity is key! Quick learner with the ability to efficiently navigate multiple computer systems. Familiarity with word processing, spreadsheet, and database software is preferred – tech-savvy skills are a plus!

Opportunities:

This is your launchpad to success! The Customer Service Advocate II role offers significant growth opportunities. Enhance your skills in customer service and claims processing while paving your way to higher positions. With dedication, performance, and a passion for excellence, you’ll advance your career and contribute to our mission of outstanding service! Ready to make a difference? Apply today and take the first step toward an exciting career with us! #GRACE 9814219