Customer Service Agent I Position Available In Richland, South Carolina
Tallo's Job Summary: The Customer Service Agent I position in Columbia, SC is a contract to hire role with potential for remote work. Responsibilities include responding to inquiries, documenting customer interactions, resolving issues, and coordinating with other departments. Requirements include a High School Diploma or equivalent, with preferred experience in customer service or call centers.
Job Description
Description Location:
Columbia, SC Contract to hire Onsite position with potential to work remote
Hours/Schedule:
Monday- Friday/8:30am-5pm This varies by person, depending on how quickly they grasp the information, but an estimate is a total of 3 months in the office between the classroom and OTJ training before someone may be released to start working from home In person interviews will be conducted. roles and responsibility Respond to inquiries via telephone, written, web, or walk-ins promptly, accurately, and courteously (65%). Accurately document all customer inquiries. Perform research and process adjustments to resolve issues (15%). Coordinate with departments to address and resolve problems. Handle priority inquiries and assist with special projects as directed by management. Provide feedback to management regarding customer problems and needs (10%). Maintain records of complaints and suggest changes to management. Ensure complaints are resolved or appropriately escalated. Stay informed about quality work instructions and company policies (5%). Recommend and implement process improvements. Identify and report fraudulent activities or system errors to the appropriate departments (5%).
Additional Skills & Qualifications Required Education:
High School Diploma or equivalent
Required Work Experience:
None Preferred Education:
Associate degree
Preferred Work Experience:
2 years-of customer service or call center experience. Experience Level Entry Level
