Customer Service Rep-Team Lead Position Available In Richland, South Carolina

Customer Service Rep-Team Lead 4.2 4.2 out of 5 stars Richland, SC Posting Number

STA00460PO25

Job Family Financial and Accounting Operations and Analysis Job Function Bursar’s Office USC Market Title Customer Service Lead Link to USC Market Title https://uscjobs.sc.edu/titles/188707 Job Level P2 – Professional Business Title (Internal Title) Customer Service Rep-Team Lead Campus Columbia Work County Richland College/Division Division of Administration and Finance Department DAF Bursar’s Office State Pay Band 5 Approved Starting Salary $45,133 Advertised Salary Range $45,133 Location of Vacancy 1244 Blossom Street, Columbia SC Part/Full Time Full Time Hours per Week 37.5 Work Schedule Monday – Friday, 8:30 am to 5:00 pm. Must be willing to work a flexible schedule to meet the needs of the department. Basis 12 months Job Search Category Fiscal Accounting About USC About University of South Carolina From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond. Benefits for FTE Positions The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the “Working at USC” section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding. Position Description Advertised Job Summary The position is responsible for overseeing and ensuring the delivery of high-quality service to internal and external customers of the Bursar’s Office. This includes assisting the team regarding account details, payments, tax information, deadlines, course registration, and other customer inquiries in the director’s absence. The position will coordinate communication with various departments within the Bursar’s Office, as well as across the university, to ensure accurate and timely guidance for customers. Additionally, the Team Lead will be a point of contact for team members in addressing outstanding charges, researching receipt information, and serving as an information resource for other university offices when the Director is unavailable. The Team Lead for Student Customer Services works in conjunction with the Director to promote, manage and model the customer service focus for the Bursar’s Office. The role also involves advising customers and directing them to the appropriate university offices while ensuring the team maintains efficiency, professionalism, and responsiveness. This position will also conduct Orientation presentations. Job Related Minimum Required Education and Experience Requires a bachelor’s degree in a job related field and 2 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience. Required Certification, Licensure/Other Credentials Preferred Qualifications Preferred qualifications and experience with Banner software application; assisting students, parents and university personnel with account information; high volume call center customer service operations; higher education student services, cash handling and financial services operations.

Knowledge/Skills/Abilities Ability/demonstrated knowledge with:

Ellucian Banner applications; customer service in higher education institution – working with students, parents, internal and external constituencies; analyzing information and translating. Ability to work with diverse groups of people and to maintain positive working relationships. Job Duties Job Duty Advise and discuss account details with walk-in and call-in customers to include, but not limited to; charges, balances, registration activity, payments, exemptions, scholarships, financial aid awards, HOLDS, tax information, receipts, refunds, etc. Assist customers with making payments, setting up payment plans, establishing authorized users, navigating Self Service Carolina and viewing account information; directing customers to the appropriate university office/department when other services are needed. Communicate with other university offices regarding charges, and other student account activity as appropriate. Post comments to customer accounts for all changes, actions, and notifications. Remove HOLDS as appropriate and approved; provide student statements, receipts, tuition projections, and other documents to customers as appropriate; research customer accounts regarding write-offs, collection activity, etc. Essential Function Yes Percentage of Time 35 Job Duty Assist customers with the AS-199 process for re-registering into courses for which they were dropped, or for late-add registration. After properly researching account activity/comments, and adding appropriate fees, drop customers from courses when payments have not been made by the established deadline. Essential Function Yes Percentage of Time 10 Job Duty Respond to the Bursar email account throughout the workday to assist customers with a variety of questions and requests. Forward emails to appropriate staff for assistance as needed. Essential Function Yes Percentage of Time 25 Job Duty Assist with collections efforts by contacting customers regarding delinquent accounts, past due Payment Plan installments, and other debt activity. Essential Function Yes Percentage of Time 5 Job Duty Reviews Payment plans for past due and delinquent accounts. Communicates with students and authorized users to resolve outstanding balances. Essential Function Yes Percentage of Time 10 Job Duty Serve as backup for mail processing and cashiering. Serve as back up to the Cashiering Coordinator/Director when absent; during cashier shortages serve as backup cashier; counsel unit personnel as needed/supervise in absence of, and in conjunction with, Director; report findings, incidents, etc. to Director; assist with ensuring all areas are covered during expected/unexpected absences; assist with ensuring policies and procedures are followed with controls in place to minimize and eliminate potential audit findings. Essential Function Yes Percentage of Time 10 Job Duty Assist with Orientation and with training new employees; other duties as assigned. Essential Function Yes Percentage of Time 5 Position Attributes Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing. Safety Sensitive or Security Sensitive No Hazardous weather category Non-Essential Posting Detail Information Number of Vacancies 1 Desired Start Date 07/07/2025 Job Open Date 06/12/2025 Job Close Date 07/27/2025 Open Until Filled No Special Instructions to Applicant Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. We are only accepting applications submitted by July 27, 2025. The University of South Carolina offers a valuable benefits package including but not limited to: Health and Life Insurance Retirement Programs Paid Tuition Dependent Scholarships Annual Leave Sick Leave 13 Paid Holidays (including an extended December holiday) Paid Parental Leave Professional Development Opportunities Click here to learn more about why you should work at USC.

Quicklink for Posting https:

//uscjobs.sc.edu/postings/188796 EEO Statement The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.