Customer Service Rep – Team Lead Position Available In Richland, South Carolina

Customer Service Rep – Team Lead

Salary
See Position Description
Location Richland County, SC
Job Type
FTE – Full-Time
Job Number

STA00460PO25

Agency
University of South Carolina
Opening Date
06/12/2025
Closing Date
7/27/2025 11:59 PM Eastern

Agency Specific Application Procedures:

Applications must be submitted online at: https://uscjobs.sc.edu/postings/188796

Class Code:

AD22

Position Number:

STA00460PO25

Normal Work Schedule:

Other
Pay Band
Band 5
Opening Date
06/12/2025
EEO Statement
Equal Opportunity Employer
Normal Work Schedule (Other):
Monday – Friday, 8:30 am to 5:00 pm. Must be willing to work a flexible schedule to meet the needs of the department.
Veteran Preference Statement
South Carolina is making our Veterans a priority for employment in state agencies and institutions.

DESCRIPTION

BENEFITS
Job Responsibilities
The position is responsible for overseeing and ensuring the delivery of high-quality service to internal and external customers of the Bursar’s Office. This includes assisting the team regarding account details, payments, tax information, deadlines, course registration, and other customer inquiries in the director’s absence. The position will coordinate communication with various departments within the Bursar’s Office, as well as across the university, to ensure accurate and timely guidance for customers. Additionally, the Team Lead will be a point of contact for team members in addressing outstanding charges, researching receipt information, and serving as an information resource for other university offices when the Director is unavailable. The Team Lead for Student Customer Services works in conjunction with the Director to promote, manage and model the customer service focus for the Bursar’s Office. The role also involves advising customers and directing them to the appropriate university offices while ensuring the team maintains efficiency, professionalism, and responsiveness. This position will also conduct Orientation presentations.

Approved Starting Salary:

$45,133
Minimum and Additional Requirements
Requires a bachelor’s degree in a job related field and 2 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Preferred Qualifications
Preferred qualifications and experience with Banner software application; assisting students, parents and university personnel with account information; high volume call center customer service operations; higher education student services, cash handling and financial services operations.
Additional Comments
Ability/demonstrated knowledge with: Ellucian Banner applications; customer service in higher education institution – working with students, parents, internal and external constituencies; analyzing information and translating. Ability to work with diverse groups of people and to maintain positive working relationships.

EEO Statement:

The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Employer
State of South Carolina
Agency
University of South Carolina
Address
Division of Human Resources
Columbia, South Carolina, 29208
Phone
803-777-3821
THE

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