Customer Service Representative Position Available In Richland, South Carolina
Tallo's Job Summary: The Customer Service Representative role involves providing prompt and accurate responses to customer inquiries through various channels. Responsibilities include resolving inquiries, documenting interactions, initiating adjustments, and collaborating with other departments. The position requires a high school diploma or equivalent, with preferred experience in customer service or call center settings. This entry-level position offers opportunities for growth and development within the company.
Job Description
JOB DESCRIPTION
Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries. 65% Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries. 15% Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, research and/or assists with priority inquiries and special projects as required by management. 10% Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed. 5% Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards. 5% Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments. Qualifications •
Required Education:
High School Diploma or equivalent o
Preferred Education:
Associate Degree o
Preferred Work Experience:
2 years-of customer service or call center experience. Experience Level Entry Level
