Customer Service Representative- Stair Company! Position Available In Richland, South Carolina

Customer Service Representative

• Stair Company!

3.9 3.9 out of 5 stars

Columbia, SC Position Overview:

Now Hiring Customer Service Representative!

Schedule:

Monday-Friday, Full-Time Location:

Columbia, SC Hourly Rate:

Starting at $20.00+ per hour (based on experience)

Who We Are:

Southern Staircase, a part of Edge Building Solutions, is the preferred partner among professional builders and developers for designing, building, and installing premium staircase and handrail systems. We pride ourselves on hard work, excellence, and a respectful, team-oriented, and enjoyable work environment. Fun, Family Atmosphere

• We smile and laugh! We don’t take ourselves too seriously and we never miss an opportunity to teach, learn, and grow. Accountability
• We keep our promises and honor our commitments. Continuous Improvement
• We embrace challenge and success equally, learning from both. Empowerment
• We’re trusted to make decisions and initiate change. Innovation
• We constantly seek better ways to do business. Teamwork
• We work together to achieve shared success.

Position Overview:

Southern Staircase is seeking a Customer Service Representative to join our Columbia, SC division. This role plays a key part in delivering an exceptional customer experience by managing schedules, coordinating with field teams, and resolving service issues. If you’re organized, solution-oriented, and thrive in a fast-paced environment—this could be the perfect fit!

What’s In It For You:

Competitive base pay Comprehensive Medical, Dental, and Vision Insurance 401(k)

Life, Short-Term, and Long-Term Disability Insurance Paid Holidays Accrued PTO What You’ll Do:

Maintain installation and warranty service schedules for stair and rail systems Manage project timelines and due dates in the ERP system Coordinate with internal vendors and suppliers to manage customer orders Schedule field crews and communicate directly with installers, builders, superintendents, and homeowners Address and resolve field issues with professionalism and urgency Deliver high-level customer service and contribute to a positive team environment

What You’ll Need:

2+ years’ experience in an administrative or customer service-based role Strong computer skills, including Microsoft Office (Word, Excel, Outlook) Keen attention to detail and excellent time management Strong communication and problem-solving skills Ability to multitask and adapt quickly in a fast-paced setting Knowledge of the construction industry is a plus Experience with Excel, QuickBooks, and ERP systems preferred We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (gender), age, national origin, ancestry, citizenship, physical or mental disability, military or veteran status, medical condition, genetic information, sexual orientation, or any other category protected by federal, state, or local laws.

• We are a Drug-Free Workplace

Pay Range:

Starting from USD $20.00/Hr.