Guest Service Representative Position Available In Richland, South Carolina
Tallo's Job Summary: The Guest Service Representative at Nothing Bundt Cakes (NbC) in Columbia, SC is responsible for creating a welcoming environment, engaging with guests, and offering solutions for celebratory occasions. Duties include greeting guests, educating them on cake options, processing orders, maintaining bakery cleanliness, and adhering to health and safety guidelines. This part-time role pays $8.50 to $10.00 per hour with flexible shifts.
Job Description
Guest Service Representative 3.1 3.1 out of 5 stars 130 Forum Dr Ste 1, Columbia, SC 29229 The Nothing Bundt Cakes (NbC) Joy Creator creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Joy Creator is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Joy Creator embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.
Accountabilities/Duties:
Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience. Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise. Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration. Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected. Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces. Replenishes retail merchandise and cake display case to ensure a strong visual presentation. Assists the Crafter in preparing cake decorations and packaging supplies as needed. Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. Maintains a consistent work attendance and punctuality record.
Knowledge, Skills, and Abilities:
Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. Enjoys interacting with diverse people and excels at providing a superior guest experience. Can perform multiple tasks simultaneously while maintaining meticulous attention to detail. Is diligent, organized and self-motivated. Has the ability to understand and carry out oral and written instructions and request clarification when needed. Is comfortable with new technology and has the ability to operate a point-of-sale system. Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Job Type:
Part-time Pay:
$8.50 – $10.00 per hour
Schedule:
4 hour shift Day shift Evening shift Holidays Monday to Friday Rotating weekends Weekends as needed Ability to
Commute:
Columbia, SC 29229 (Preferred) Ability to
Relocate:
Columbia, SC 29229: Relocate before starting work (Preferred)
Work Location:
In person
