Service Advisor Position Available In Richland, South Carolina
Tallo's Job Summary: As a Floating Service Advisor in Columbia, SC, you will play a vital role in maintaining customer loyalty. This full-time position offers $18.00 - $22.00 per hour, with 35-45 hours per week. High school diploma required, with proven customer service skills and the ability to achieve sales goals. Prior sales experience preferred. Employer-paid benefits include dental, health, and vision insurance, as well as vacation and holiday pay. Weekday availability with occasional Saturdays required.
Job Description
Service Advisor Confidential Columbia, SC 29210 Full Job Description As a Floating Service Advisor you’ll be part of a team dedicated to building and maintaining customer loyalty that spans generations. This job is Monday through Friday with an occasional fill in Saturday. Estimated 40 hours per week. This job is split time between multiple locations with long term potential for a permanent location. Position Overview The Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to play an active role in helping customers meet their needs. You will be expected to sell tire & service work from incoming calls as well as explain any Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe. What Will I Do Every Day? Set, confirm and prepare for appointments with customers so they can have a great service experience Meet or exceed targeted sales goals & the targeted customer satisfaction index Greet customers in a friendly manner when they arrive Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle Produce repair orders for customers, including cost and time estimates, with full transparency Communicate frequently with technicians and parts associates to ensure timely completion of work Follow up with customers on the status of their vehicle, based on how the customer wants to be informed Follow up with customers to ensure satisfaction Gain superior product knowledge to effectively help customers Provide an exceptional customer experience to drive loyalty What are the requirements for this job? High school diploma or equivalent Proven ability to provide an exceptional customer experience Ability to set and achieve targeted goals Prior sales experience preferred but not required Demonstrated communication, consultative, interpersonal and organizational skills The willingness to follow up with customers Experience and desire to work with technology Valid in-state driver’s license and an acceptable, safe driving record
Benefits:
Employer Paid Life Insurance Dental insurance Health insurance
Vision Insurance Vacation and Holiday Pay Employee Discount Schedule:
9-hour shift Weekend availability
Experience:
Experience:
1 year (Preferred)
License/Certification:
Driver’s License Job Types:
Full-time, Part-time Pay:
$18.00 – $22.00 per hour Expected hours: 35 – 45 per week
Benefits:
Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance
Shift:
10 hour shift Day shift No nights
Work Days:
Monday to Friday Weekends as needed
License/Certification:
Driver’s License (Required)
Work Location:
In person
