Customer Service Representative III Position Available In Spartanburg, South Carolina

Customer Service Representative III
Location
US-SC-Spartanburg

ID 2025-3159

Job Family Call Center Position Type Full-Time Worksite Onsite Posting Company Oriental Trading Company
Overview
As our Customer Service Representative III, you will be responsible for assisting customers through phone calls, email, and chat with efficiency and professionalism, ensuring outstanding service and satisfaction, helping to Make Life More Fun every day! Role requires previous customer service experience handling escalated calls and assistance with monitoring overall department service levels. Wages start $17.00 per hour for this regular position with a full-time schedule of Monday-Friday 8:30am-5pm. This is an on-site position in Spartanburg, SC.
Detailed Description
What you’ll do:
Handle customer inquiries and orders through chat, email, telephone, mail, and fax in a professional manner, including escalated calls and service to our business to business account customers
Monitor service levels and allocation of staff to maintain efficiency and meet service goals
Provide technical and shopping assistance to customers and back office support processing invoices and releasing orders and credits
Work on special projects such as outbound customer surveys and calls
Deliver personalized customer service, maintain confidentiality of customer information, and meet departmental production standards
Work independently and as part of a team to build on our culture of fun!
What you need to join the fun:
1-2 years previous customer service experience required
Sound knowledge of telephone etiquette
Proficiency usingputers and familiarity with chat and messaging platforms
Good reading, listening, and interpersonalmunications skills Ability to multitask effectively and handle multiple chat conversations simultaneously
Ability to read and navigate through numerousputer windows in an efficient manner while speaking with customers
Maintain professional and friendly tone whenmunicating with customers
Excellent writtenmunication skills with a strong aptitude of grammar and spelling
What’s in it for you:
On-site training
Comprehensive wellness and employee assistance programs
Medical, dental, vision coverage options
Company 401K matching program
Basic life insurance
Parental leave
Medical and family leave
Disability insurance
Paid Time Off
Employee discount
Company events and more!
All work and no play just isn’t our style. Join us today! Oriental Trading Company (orientaltrading), is the nation’s largest direct retailer of value-priced party supplies, arts and crafts, toys and novelties, and a leading provider of teaching supplies and affordable home décor and giftware. Founded in 1932 by a Japanese American, the Oriental Trading history of fun spans the better part of the last century. Today, Oriental Trading offers more than 60,000 products to individuals, teachers, schools, churches, businesses and nonprofits. With a corporate vision to “Make Life More Fun,” Oriental Trading (a Berkshire Hathawaypany) spreads joy and smiles to millions each year through a robust family of brands; Oriental Trading, Fun Express, MindWare, SmileMakers, Morris Costumes and halloweenexpress. EOE