Service Writer Position Available In Spartanburg, South Carolina

Service Writer

Department:

PSC SERVICE INDIRECT LABOR

Location:

Spartanburg, SC
The Service Writer ensures quality customer service and support in person, via phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a timely manner, contacting the customer when quotes and/or work is completed with final pricing.

ESSENTIAL JOB FUNCTIONS

Support the service team by maintaining complete job files, including correspondence relative to approvals, etc.,, which tie back to more prompt payment(s).
Technician time keeping and review on a daily basis; submittal to payroll bi-weekly.
Creation of repair orders to include customer concerns, contact info, unit info, etc.
Prepare repair orders review for service manager; finalize shop invoicing; mailing and filing of same.
Maintain job files with all pertinent correspondence to each job.
Daily yard checks and logs and update the customer accordingly
Update daily key performance indicators (electronic and printed) to be posted in the shop.
Interact with service management team, and technicians.
Ensure fabrication materials are readily available in stock
Allocate and pull parts for repairs orders
Research and order parts to job spec
Pickup parts as needed

QUALIFICATIONS

High School Diploma required; Associates or Bachelor’s degree a plus
Prefer at least 5+ years’ experience in a similar role
Self-starter with excellent customer service skills
Strong organizational and time management skills
Detail oriented
Strong written and verbal communication skills

PSC Benefits:

401(k) with match
Medical, Dental and Vision Insurance
Paid Time Off
Paid Holidays
Tuition Reimbursement
Parental Leave