Customer Experience Specialist Position Available In Sumter, South Carolina

Customer Experience Specialist 3.6 3.6 out of 5 stars 105 1 E Wesmark Boulevard, Sumter, SC 29150 Job Summary We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support, addressing inquiries, and ensuring a positive experience for our clients. This role requires strong communication skills, a customer-centric attitude, and the ability to work efficiently in a fast-paced environment. Responsibilities Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide accurate information regarding products and services to assist customers effectively. Handle customer complaints with empathy and resolve issues promptly. Maintain detailed records of customer interactions and transactions using computerized systems. Collaborate with team members to enhance the overall customer experience. Identify opportunities for upselling or cross-selling products based on customer needs. Ensure adherence to company policies and procedures while delivering outstanding client services. Qualifications Proven experience in customer service or related fields is preferred. Excellent communication skills in English; multilingual abilities are a plus. Strong phone etiquette and the ability to engage customers positively. Proficient in using computers and various software applications for data entry and record keeping. Ability to type efficiently while communicating with customers. A proactive approach to problem-solving with strong attention to detail. Previous sales experience. Job description Job description Seasonal Job Work is from May 5-12th. Who we’re looking for: The Fruit Expert®

• Customer Service & Production Associate is responsible for creating the mouthwatering arrangements, dipped fruit™ boxes, and cut fruit for Edible® treat products, following proper operational procedures.

He or she also ensures Edible® service standards are met and surpassed by providing customers with prompt service, delivering a WOW experience. CSR Responsibilities Manage large amounts of incoming calls Navigate through several screens to place orders Identify and assess customers’ needs to achieve satisfaction Build rapport to make all customers feel comfortable and secure with our services. Provide accurate, valid, and complete information by using the right methods/tools Ability to up-sell orders with confidence Must be professional and a great listener Blow up balloons and keep area tidy, Other tasks assigned by your supervisors. Skills Proven customer support experience or experience as a client service representative Ability to spell and use correct grammar Strong phone handling skills and active listening Ability to multi-task, prioritize, and manage time effectively Be able to handle monetary transactions correctly High school degree Pass a

Background Check Production Associate:

How you’ll make an impact: Build arrangements according to our brand standards Prepare a variety of arrangements according to customers’ orders or supervisors’ instructions, following approved procedures and proper portion sizes Wash, peel and/or cut various fruit to prepare for arranging Package arrangements or dipped fruit Performs cleaning tasks in accordance with the cleaning standards and works as a store team player; Clean work areas, equipment, utensils, and dishes Follows proper food sanitation and handling procedures And here’s what we think you’re like: Positive attitude Enjoys working in a fast-paced environment Drive and determination Ability to lift, carry and/or push objects weighing up to 50 lbs. Ability to stand, bend, reach and scoop throughout assigned shift Must be reliable & dependable. Attention to detail is a must! Permanent Part-time employment may also be available based on performance. Cannot be allergic to fruits! Serious inquiries only, apply in person.

NO PHONE CALLS

• APPLY

IN PERSON

at the following location: Edible 105 E. Wesmark Blvd. Ste 3. Sumter, SC 29150

Responsibilities:

• Provide exceptional customer service to all customers
• Assist customers in selecting and purchasing fresh fruits
• Communicate effectively with customers
• Upsell additional fruit products or related items to increase sales
• Operate cash register and POS system accurately for transactions
• Maintain cleanliness and organization
• Ensure proper handling and storage to maintain freshness and quality

Skills:

• Strong communication skills to interact with customers and provide product information
• Upselling skills to promote additional fruit products or related items
• Proficiency in operating a cash register and POS system for accurate transactions
• Technical sales knowledge for recommending suitable products based on customer preferences
• Experience in wireless or electronics sales is a plus
• Bilingual skills are an advantage for effective communication with a diverse customer base

Note:

This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, skills, qualifications, or working conditions associated with the role,

Job Types:

Part-time, Seasonal Pay:

$10.00

• $12.

00 per hour

Benefits:

On-the-job training

Shift:

Day shift Evening shift Morning shift

Work Location:

In person