Inbound Customer Service Representative Position Available In [Unknown county], South Carolina
Job Description
Inbound Customer Service Representative
Department:
5301 – Traveler Support
Location:
, SC
Grand Circle Corporation is hiring REMOTE?Traveler Support Counselors?to join our?
April 14th, 2025,?class. As a Traveler Support Counselor, you will be responsible for providing excellent customer service and support to our travelers.
Why Work With Us?
Competitive Hourly Rate
Medical, Dental, Vision & Life Insurance(s)
Strong PTO package – 16 days and accruing more each year
11 Paid holidays throughout the year
401(K) with Company Match
Dreaming of Travel? 50% off GCC Travel Packages
Responsibilities
Manage inbound service calls; assisting customers with making reservation changes, educating them on tour itineraries, processing payments, and responding to inquiries.
Advise, book, and update airline reservations as necessary using code-based software.
Communicate comprehensive information to travelers, including details about our products and policies.
Compete individually while maintaining a positive team spirit.
Demonstrate the ability to balance company values, key result areas (KRAs), and performance goals
Qualifications
2+ years of experience working in a call center environment.
2+ years of remote experience required.
Experience working in the travel industry is a plus!
Ability to multi-task and navigate multiple computer systems
High attention to detail
Positive attitude and flexibility
Remote Work Requirements:
Must have hardwired internet (cannot use Wi-Fi)
Landline phone
This position is remote and requires candidates to be located in one of the following states:?Alabama, Alaska, Arizona, Colorado, Florida, Georgia, Nevada, North Carolina, Oregon, South Carolina, Texas, Utah, Virginia, Washington.
