Customer Service Representative Position Available In Anderson, Tennessee

Customer Service Representative HemaSource Inc. – 3.1 Andersonville, TN Job Details Full-time $20 – $22 an hour 2 days ago Qualifications Customer service ERP systems Warehouse management system Microsoft Office High school diploma or GED Bachelor’s degree Data entry 1 year Communication skills Entry level Full Job Description Join the passionate Customer Service team at HemaSource, where delivering exceptional customer experiences is at the heart of everything we do! We’re searching for a detail-oriented, organized team player with excellent communication skills who thrives on providing outstanding support and building positive customer relationships. If you’re experienced in customer service and excited about contributing to a dynamic company that combines cutting-edge logistics, analytics, and medical product supply solutions, we’d love to meet you! At HemaSource, you’ll play a crucial role in ensuring our customers’ satisfaction through efficient order processing, effective collaboration across departments, and proactive problem-solving, making every interaction count.

Responsibilities:

Serve as the primary point of contact for customers, providing them with exceptional service and support via phone, chats, and/or email Process customer orders and returns in an accurate and efficient manner Update customer records in the company database in a timely and accurate manner Assist customers with freight and transit inquiries Handle customer inquiries and complaints in a professional and courteous manner, escalating issues as necessary Proactively identify opportunities to improve the customer experience Maintain up-to-date knowledge of company products and services Collaborate with multiple departments such as Engineering, Purchasing, Sales, and Operations Participate in team meetings and contribute to improvement initiatives

Qualifications:

High school diploma; Bachelor’s degree preferred 1-2 years’ experience in customer service, data entry, or related role Proficiency in Microsoft Office (preferred) Familiarity with ERP and WMS systems (preferred) HemaSource, Inc. is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, disability, age, sexual orientation, veteran status, or any other characteristic protected by law. Full-time, Monday-Friday, Days Hybrid Tue, Wed, Thu in-office / Mon & Fri remote