Customer Service Representative Position Available In Anderson, Tennessee
Tallo's Job Summary: Accident Insurance Company is hiring a Customer Service Representative to provide exceptional customer service and support. Responsibilities include handling inquiries, processing orders, and resolving complaints professionally. Qualifications include previous customer service experience and strong communication skills. This is a full-time position in Oak Ridge, TN with a pay rate of $17.00-$20.00 per hour, plus benefits.
Job Description
Customer Service Representative (AIC) Accident Insurance Company 800 Oak Ridge Turnpike, Oak Ridge, TN 37830 Overview We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, or in-person
- Assist customers with billing and account activity
- Process orders, returns, and exchanges accurately and efficiently
- Preform accounts receivable functions and posting payments
- Complete daily tasks such as invoicing, notice of cancellations, cancellations, and reinstatements
- Resolve customer complaints or issues in a professional and timely manner
- Collaborate with other departments to ensure customer satisfaction
- Utilize phone etiquette skills to communicate effectively with customers
- Analyze customer needs to recommend products or services that best fit their requirements Qualifications
- Previous experience in customer service or a related field is preferred
- Proficiency in English; Spanish is a huge plus but not required
- Strong communication skills and the ability to interact with customers in a friendly and professional manner
- Excellent problem-solving skills and the ability to handle difficult situations with patience
- Knowledge of client services, customer support, and cash handling procedures
- Familiarity with analyzing customer data to improve service quality is a plus
Job Type:
Full-time Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance
Shift:
8 hour shift Ability to
Commute:
Oak Ridge, TN 37830
Work Location:
In person
Job Type:
Full-time Pay:
$17.00
- $20.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance
Shift:
Day shift Application Question(s): Can you work in the office
Monday-Friday Experience:
Customer service: 1 year (Required) Shift availability: Day Shift (Required) Ability to
Commute:
Oak Ridge, TN 37830 (Required)
Work Location:
In person
